Photo of Hilton Barra Rio de Janeiro, Rio de Janeiro, Brazil

Supervisor de Recepção

Hilton Barra Rio de Janeiro

1430 Aberlardo Bueno Avenue
Rio de Janeiro
Brazil

298 Room Hotel
Gestionado Por Hilton
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Tiempo Completo

Description

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Supervise Front Desk operations during your assigned shift to a consistently high standard and acting as a night auditor for this position
  • Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Advise your shift team of any special events or VIP Guests in the hotel that day
  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
  • Maximize sales revenues through up-selling and marketing program
  • Manage Guest requests, inquiries, and complaints promptly and completely
  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Requirements

What are we looking for?

A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Front Office experience in the hotel, leisure, and/or retail sector
  • Strong commercial/business awareness and demonstration of sales capabilities
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • Excellent supervisory, inter-personal, and communication skills
  • A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Publicado 9 De Diciembre De 2024

Hilton Barra Rio de Janeiro

At A Glance

The brand new Hilton Barra Rio de Janeiro is located in the corporate heart of the Barra da Tijuca district, within minutes of the upcoming Olympic Park, restaurants, entertainment and retail opportunities. Take a trip to one of several nearby beaches, where you can enjoy shopping, activities and watersports including surfing, volleyball and kitesurfing. Enjoy delicious barbecued specialties in a local churrascaria, experience Barra’s vibrant nightlife or shop in one of Rio’s many extensive, American-style shopping malls, including Barra Shopping - the largest shopping mall in South America.

Boasting two ballrooms and five flexible meeting rooms, a complimentary 24-hour business center, contemporary A/V technology and a professional events team; this modern hotel in Rio de Janeiro is the ideal venue for a variety of successful conferences, spectacular weddings or training sessions for up to 700 people.

Unwind in an elegant and spacious guest room or suite, equipped with amenities designed to help you relax and stay productive. Check emails with WiFi, browse channels on the HDTV and refresh in the stylish bathroom. Energize with a workout in the complimentary 24-hr fitness center, which is equipped with the very latest Precor equipment. Take in splendid views over the lakes of Barra da Tijuca as you swim in the inviting rooftop pool.

Savor breakfast, lunch and dinner in the onsite restaurant, where you can enjoy dishes from an extensive menu which showcases seasonal, locally-sourced ingredients and regional flair. Dine in the comfort and privacy of your guest room with 24-hour Room Service.

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