Complex Sales Manager

Description

Hilton Orlando Lake Buena Vista - Disney Springs Area and Hilton Orlando Buena Vista Palace - Disney Springs Area are looking for their next ComplexSales Manager to join our team! This is a hybrid position, offering a mix of onsite and remote work

Located in the heart of Orlando and connected to Disney Springs, these two properties are ideal destinations for both leisure and business guests. Hilton Orlando Lake Buena Vista features over 814 rooms and 78,000 square feet of event space, while Hilton Orlando Buena Vista Palace boasts 1,011 guest rooms and over 124,000 square feet of event and meeting space. Both hotels provide outstanding venues for corporate events, conventions, and social gatherings.

We are seeking a motivated and results-driven Sales Manager who is well-rounded, business-minded, and has a knack for building strong customer relationships. If you thrive in a fast-paced, dynamic environment and are eager to grow your career in hospitality, we’d love to meet you!

The Benefits:

Hilton is proud to have an award-winning workplace culture, ranking #1 Best Workplace by Great Place to Work & Fortune. We support the well-being of our team members with a comprehensive benefits package, which includes:

• Access to your pay when you need it through DailyPay
• Medical insurance coverage for you and your family
• Mental health resources
• Best-in-class paid time off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) with a 15% discount
• Debt-free education: Access to a variety of educational credentials, including college degrees, professional certificates, and more
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement, if applicable.

What will I be doing?

As  Complex Sales Manager at Hilton Orlando Lake Buena Vista and Hilton Orlando Buena Vista Palace, you will play a key role in securing groups and conventions by building and establishing relationships with new and existing customers. This is a dynamic position that requires strong communication and networking skills, with a focus on delivering customer value and exceeding revenue goals.

Position Summary:

• Lead Generation: Research, solicit, and generate new leads for group opportunities through database research and proactive sales efforts, maximizing room revenue to meet and exceed lead generation goals.
• Market Development: Represent the hotel in market segment development and foster new customer relationships while maintaining existing accounts, consistently striving to maximize revenue across all hotel revenue streams.
• Business Strategy: Develop and implement business strategies by analyzing historical, current, and future hotel and market trends. Execute marketing initiatives to capture lead revenue and meet or exceed sales targets.

Core Responsibilities:

1. Customer and Account Management

   • Engage with Hilton Worldwide Sales, Convention Bureaus, and Intermediaries to retain existing customers and secure new business for the hotel.
   • Develop and execute monthly, quarterly, and annual business plans for designated markets.
   • Maintain a current pipeline of business opportunities aligned with short- and long-term business goals.
   • Represent the hotel in customer interactions, including creating business proposals, conducting site inspections, and executing contracts.
   • Coordinate customer specifications (room, food and beverage, and meeting space requirements) via lead management systems, ensuring all information is up-to-date in Delphi FDC.

2. Prospecting

   • Research, solicit, and generate new business leads through proactive efforts, such as attending industry tradeshows and customer events.
   • Develop and implement strategies to shift share from competitors.
   • Engage in outside sales activities, including networking events, to identify needs, build relationships, and secure new business.

3. Negotiations

   • Negotiate contracts and commission agreements with clients and intermediaries.
   • Provide solutions that meet the hotel’s financial objectives while strengthening client relationships.
   • Collaborate with Hilton Worldwide Sales and Hilton Legal as needed to support the contracting process.  #LI-AT3

Requirements

What are we looking for?

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Minimum Education: Bachelor's Degree preferred
• Minimum Years of Experience:  Minimum of one year of Hotel experience in guest contact areas. Previous sales experience preferred.
• Additional Requirements: Ability to travel on short notice and adaptable to schedule changes.
• Highly professional presentations and oral and written communication skills.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!