Public Safety Assistant (Unarmed)

Under the direction of the Department of Public Safety (DPS) Shift Sergeant, the Public Safety Assistant (PSA) is a uniformed, unarmed position responsible for providing physical security to the San Manuel Band of Mission Indians (SMBMI) Reservation and all its tribal citizens, employees, customers, facilities, operations, and assets, including the Yaamava Resort and Casino at San Manuel. This position requires exceptional customer relations skills. PSAs must deliver critical security services in a business-oriented, customer service, courteous and professional manner. PSAs are involved with the public safety and security rules and regulations under the State of California, Federal, and Tribal Government codes, securing an assigned area, assisting with securing of incident scenes, identifying victims/witnesses, locating evidence and may be asked to assist in the preparing of appropriate reports.

Essential Duties & Responsibilities

1. Ensures establishment and its surrounding premises are protected at all times by providing public safety services to the San Manuel Band of Mission Indians (SMBMI) Reservation and all of its Tribal citizens, assets, customers, team members, facilities and operations, including the Yaamava Resort and Casino. 

2. Responsible for casino related security details, such as chip-fills, special audits, cash dispensary unit operations, etc. Conducts fixed post security and operates access control gates in the Yaamava’ Resort and Casino, Tribal Reservation, and off-reservation properties.

3. Provides critical safety and security services by patrolling assigned areas to observe the grounds and facilities of the organization in a manner consistent with guidelines and applicable laws, policies and procedures to deter criminal activity and follows the notification protocol in case of any suspected violations or emergencies.

4. Interacts formally and informally with community groups and customers of all backgrounds. Provides information about policies, procedures and ordinances as they affect the visiting public and maintains good public relations with internal customers and vendors.  Responds to requests for assistance and information in a helpful and courteous manner.

5. Responds to emergencies such as fires, injuries, accidents, alarms, and other incidents, and initiates immediate action to control the affected area, provide first responder aid or render appropriate assistance. Identifies victims and witnesses as needed.

6. May complete preliminary investigative reports into non-criminal incidents such as minor patron/employee illness/injuries, found property, or minor criminal incidents that do not involve contacting suspects.   

7. Maintains care and control of authorized equipment and issued uniforms.

8. Supports and reinforces enterprise standards and procedures designed to increase the overall guest experience to best in class.

9. Safeguards the confidential nature of Tribal citizens, guest, department, and company data.

10. Performs other duties as assigned to support the efficient operation of the department.

Special Assignment Opportunities

These positions are only available to current PSAs who have successfully completed their Field Training Program, are in good standing, and have been in their position for minimum of six (6) months. Special assignments require current Public Safety employees to go through a testing and selection process. Once selected, the Assistant will receive specialized training for their assignment.

• Field Training Assistant (FTA); this assignment requires a minimum commitment of twelve (12) months. FTAs selected for this assignment will be responsible for training new Public Safety Assistants during their on-the-job training program.  The FTA completes required reports and documents their trainees training progress to the designated shift supervisor. They will train Public Safety Assistant’s on their designated shift assignment and may be asked to teach periodically at the Training Center and or in Shift Briefings.  The FTA reviews trainee proficiency and assesses work performance through observation and reporting.

Education/Experience/Qualifications

• High School Diploma or GED required.
• Must be at least 21 years of age.
• Minimum one (1) year of experience working in Security or Law Enforcement preferred.
• Excellent customer service skills.
• Working knowledge of security procedures and applicable State, Federal and Tribal laws, regulations and ordnances; interviewing and interrogation techniques; surveillance techniques; and an understanding of laws governing search and seizure is required.
• Must have the ability to observe situations analytically, and objectively, and to record pertinent information accurately.
• Must accurately recall and express one's self clearly and concisely, orally and in writing.
• Must remain calm under stressful conditions, exercise reasonable judgment and make sound decisions especially during emergency situations.
• Must operate a motor vehicle safely and have knowledge of state and local motor vehicle laws.
• Must be well-groomed and clean.  Hair must be neatly groomed and styled so that it remains above the ears and is not allowed to extend below the collar.  Mustaches, when worn, must be neatly trimmed and not extend beyond the corners of the mouth, nor hang below the top lip.  Beards are not allowed for uniformed personnel. Must abide by DPS policies on uniform appearance. 
• Must wear issued personal protective equipment including ballistic vests.
• Must demonstrate the ability to produce well written documents with regards to spelling, grammar, punctuation, organization and content.  
• Must successfully participate in mandated in-service trainings.  This includes, but is not limited to, Forbes customer service, chemical agent (Pepper Gel), first aid, CPR, traffic and pedestrian movement control, security details, applicable policies and procedures, and access control duties. 

Certificates/Licenses/Registrations

• Must possess and maintain a valid California driver’s license with acceptable driving record as determined by the insurance carrier.
• At the discretion of the San Manuel Tribal Gaming Commission, the candidate will be required to obtain and maintain a gaming license.
• Must possess and be able to comply with all current requirements set forth by the California Bureau of Security and Investigative Services (BSIS) for Security Guards.
• Must currently possess a valid BSIS Guard card.  Responsible for maintaining a valid BSIS Guard Card.
• Must complete an in-house two (2) week basic Public Safety Assistant academy.
• Must successfully complete a two (2) week Field Training Program and a 6-month probationary period.
• Must successfully participate in mandated in-service training.  This includes, but is not limited to, weaponless defense techniques, chemical agent/Pepper Gel (optional), first aid, CPR, security details throughout the property and off-site business locations, applicable policies and procedures.
• Must successfully complete New Employee Orientation department training, which may include National Incident Management System (NIMS) courses.

San Manuel Band of Mission Indians will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!