Room Service (WiQ) Server

Hilton Waikiki Beach is seeking an energetic Full Time Room Service (WiQ) Server to join their F&B Team!

The Room Service (WiQ) Server is responsible for receiving, packing, delivering and processing all Room Service orders throughout the hotel. This person will also assist with running food to and bussing guest tables in M.A.C. 24/7.

The ideal candidate is organized, detail-oriented, able to work under pressure and has the ability to create 100% guest satisfaction by providing “Can Do” attitude and genuine hospitality and by exceeding guest expectations. Flexible scheduling availability is a must as this position may be required to work varying schedules to reflect the business needs of the hotel.

• Must be able to use English both verbal and written communication skills, including ability to effectively communicate with internal and external customers.

Computer Skills/Experience:

• Excellent proficiency in MICROS POS
• Knowledgeable in Kitchen Display System
• Excellent telephone etiquette and able to identify guest category

Essential Skills:

• Must be able to work well under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

• Ability to work independently and to perform duties & responsibilities to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Team player
• Ability to stand, walk for entire shift

Essential Duties and Responsibilities:

Creates 100% guest satisfaction by providing “Can Do” attitude and genuine hospitality and by exceeding guest expectations.

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
• Assist in the M.A.C. 24/7 restaurant when there are no Room Service orders to be delivered
• Performs other duties as required to provide “Can Do” attitude and genuine hospitality

Provides food and beverage service to guests in the hotel

• Processes order on the MICROS POS
• Prepares food order for delivery to the guest
• Prepares non-alcoholic drink order for delivery to the guest
• Ensures guest order has appropriate silverware and condiments
• Prompt and timely delivery of order to guest
• At the designated location, follows expected service to ensure guest satisfaction
• Processes payment on the MICROS POS for each guest order
• Assists service team as necessary to meet and exceed the guests’ expectations

Sets up Room Service area appropriately for the shift by:

• Ensuring that there are necessary supplies for the shift
• Restocking all needed items to bring them up to par
• Setting out condiments as appropriate
• Perform related duties as assigned by Manager.
• Maintain compliance with all company and brand policies and procedures.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.
• Must be able to lift and carry up to 15 lbs. 10%
• Minimal pushing and pulling tables up to 20 – 50 lbs 20%
• Minimal pushing and pulling of stainless steel cart up to 50 lbs 20%
• Carrying up to 5 lbs, occasionally up to 25 lbs 20%
• Continuous standing and walking on feet for an 8 hour shift
• Kneeling, bending & squatting 20%
• Full dexterity using both hands including: grasping and grabbing objects being handled 90%
• Reaching at or above shoulder height for objects 5%
• Must be able to talk, listen, and speak clearly on all communication devices.

Hilton Waikiki Beach Hotel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call 808-921-5504 or email Cindy Fujioka at cindy.fujioka@hiltonwaikikihotel.com to let us know the nature of your request.

Qualifications

Experience with WiQ system, preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)