Photo of Hilton Barbados Resort, Bridgetown, Barbados, Barbados

Bellperson/Doorperson (Casual)

Hilton Barbados Resort

Needham's Point St. Michael
Bridgetown, Barbados 11000
Barbados

355 Room Resort
Gestionado Por Hilton
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Description

A Bellman/Doorman provides exceptional customer service to Guests, maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, overseeing delivery and safe keeping of luggage, and providing others services for all Guests.

What will I be doing?

As a Bellman/Doorman, you will provide exceptional customer service to Guests, especially as service affects the transferring and storing of luggage. The Bellman/Doorman interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  •          Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
  •          Ensure that individual customers and Groups receive fast, efficient and friendly service
  •          Ensure that either the Manager on Duty or Bell Captain is kept fully aware of any relevant feedback from either the customers or other departments
  •          Ensure messages and faxes are regularly delivered throughout the day
  •          Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
  •          Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
  •          Maintain public areas and assist in the maintenance, appearance and functionality of equipment
  •          Communicate with Security regarding any unattended luggage
  •          Greet all guests in public areas and rooms in a warm manner
  •           Keep up to date on all hotel services as well as VIPs and special events
  •           Be knowledgeable on external locations, attractions, and landmarks in the vicinity
  •           Inspect guest rooms and acquaint guests with these rooms and their features
  •          Respond to guest inquiries and requests in a timely, friendly and efficient manner

    Requirements

    What are we looking for?

    A Bellman/Doorman serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  •          Positive attitude and communication skills
  •          Ability to work flexible hours
  •          Ability to work under pressure
  •          Ability to work on own and as part of a team
  •          Commitment to respond to Guest requests and deliver high levels of service
  •          Excellent grooming standards
  •          A good knowledge of the area and the country in general, preferred

    • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  •          Previous experience in similar role
  •          Previous experience working within a hotel

    • What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

    Publicado 2 De Diciembre De 2024

    Hilton Barbados Resort

    Beachfront resort on historic Needham's Point

    Home to the 17th-century ruins of Charles Fort, a UNESCO World Heritage Site, our resort boasts stunning views of the Caribbean from every guest room. It also offers direct access to two white-sand beaches, two outdoor pools, a full-service spa and a gym. To complete your experience, enjoy a cocktail and world-class dining at one of its restaurants.

    Stay in our stylish and comfortable rooms with modern amenities. Choose your perfect room or suite and find a place to relax, with breathtaking views accessible from a private balcony.

    Discover casual dining and gourmet menus in beautiful settings. From a beach bar and a cafe to upscale restaurants, such as Lighthouse Restaurant, Careenage Bar Rum Stop! and The Grille Bajan Inspired, there is a venue for every craving.

    Hilton Barbados Resort is ideal to host small to medium-sized meetings, conferences and special events in both indoor and outdoor settings. We offer exceptional service in a modern meeting facility with state-of-the-art equipment, because your event is important – to you and to us.

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