Photo of The Colony Palm Beach, Palm Beach, FL

Director of Front Office

The Colony Palm Beach

155 Hammon Ave
Palm Beach, FL 33480

Hotel
Tiempo Completo

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.

For more information visit http://thecolonypalmbeach.com

The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place.

JOB OVERVIEW: 

The Director of the Front Office is responsible for managing the Front Desk and Guest Experience. This successful individual must have experience leading a team in a luxury service environment. This role collaborates closely with Guest Experience, Retail, and VIP Services. 

ESSENTIALS JOB FUNCTIONS: 

  • Manages all Front Office department team associates.
  • Must be able to direct, guide, and lead a Front Office and Guest Experience Leadership team. 
  • Responsible for hiring, training, counseling, and disciplining all Front Office team associates.
  • Schedule manager and associates responsibly handle business needs and flex as needed.
  • Is accountable for Guest Experience results and performance from Guest Satisfaction, Forbes Travel Guide, and Social Media surveys in areas relating to guest arrival and departure experiences.
  • Prepares staff schedules to ensure the best operational effectiveness within budgetary guidelines. 
  • Support human resources functions, including recruiting, selection, orientation, training, performance planning, evaluations, and pay and reward programs.
  • Ensure all training plans are submitted before a new employee attends orientation.
  • Conduct weekly meetings with managers to ensure communication is current and up to date.
  • Assign projects to support and motivate the leadership team in supporting Forbes Five Star training and delivery.  
  • Ensures the front office always has the correct information and proper equipment to complete department functions; and prioritizes and organizes all projects that pertain to improving front office functions.
  • Responsible for reviewing the daily line-up sheet sent to the hotel.  
  • Responsible for maintaining proper organization of the front desk and back-office areas.
  • Incorporate/inventory management system for supplies and conduct bi-weekly inspections for proper supplies on hand.  
  • Communicates effectively both verbally and in writing to provide clear directions to staff. 
  • Assigns and instructs guest service and front desk agents in work details. Observe performance and encourage improvement.
  • Informs and updates executives, peers, and subordinates on relevant information in a timely manner.
  • Uses creative management skills to solve problems. 
  • Ensures compliance with The Colony standards are met to ensure consistent high quality guest relations.
  • Manages desk through times of stress and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgment.
  • Handles guest relocations as required. 
  • Provides guestroom and hotel tours. Must be familiar with all hotel services, including spa, beach, recreation, and hotel dining options.
  • Assists other guest services areas with daily operations and supervision.
  • Manages Operations to ensure profitability, control costs, and quality standards to ensure total guest satisfaction. 
  • Administration of all personnel files, including training records. Responsible for all personnel administrative records, including monitoring payroll vacation requests, portages collection, and assisting in monitoring distribution sales/payout gratuities.
  • Attend weekly/monthly leadership meetings.
  • Conduct monthly front office department meetings and on time. 
  • Ensure the training and development of all associates, including direct reports, is consistent. 
  • Collaborate with all departments to ensure cross-communication is open to all departments. 
  • Perform front desk duties in high-demand times.
  • Other duties as deemed appropriate by the management leadership.
Publicado 2 De Diciembre De 2024

The Colony Palm Beach

The Colony Palm Beach 

This iconic destination is beloved for its bold-colored brand of luxe. Palm Beach's pinkest hotel has, since 1947, been a smart second home for statesmen and stars, as well as for the town's chicest residents (who come for CPB's famous cocktails). From this exclusive address, in the heart of Palm Beach, guest can cruise to the Ocean or to Worth Avenue, which boasts the world's best restaurants and stores.