Photo of Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton, Pigeon Forge, TN

Guest Service Agent

Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton

3171 Parkway
Pigeon Forge, TN 37863

178 Room Hotel
Gestionado Por Chartwell Hospitality

Travel discounts, Insurance, 401K, Holiday Pay

Tiempo Completo
Varies based on occupancy

Immediate Supervisor

Operations Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Publicado 27 De Noviembre De 2024

Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton

Lodge-style hotel close to Dollywood

Enjoy views of the Smoky Mountains and Little Pigeon River from our family-friendly hotel, combining rustic Southern charm and modern style. Across from the LeConte Center in downtown Pigeon Forge, we're a three-mile drive from Dollywood. We have a seasonal outdoor pool with water fountain and slide, a patio with fire pit, and a restaurant with a full bar.