Senior Luxury Sales Manager

Description

A Senior Luxury Sales Manager analyses local and international market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.

What will I be doing?

As Senior Luxury Sales Manager, you will analyze local and international market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Analysis of local and international market trends and competitor activity to identify business leads.

- Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams.

- Negotiate room rates/packages with corporate clients.

- Develop and implement creative local marketing channels, including social media channels.

- Prepare company contracts for the hotel in accordance with current business and pricing conditions.

- Work within current business strategies and recognize potential opportunities.

- Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs.

- Engage in outside sales activities and events whenever required to discuss business opportunities and entertain customers in local and assigned markets (percentage of travel dependent on specific market). Direct site visits and H.O.S.T. programs for respective accounts and participate in tradeshows, industry, and customer events.

- Conduct site inspections with potential customers, visiting guest rooms, meeting space, and banquet facilities, as well as other hotel facilities.

- Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made, and business leads.

- Attend daily sales departmental meetings and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group pick up, etc.

- Answer customer queries in a prompt and professional manner.

Requirements

What are we looking for?

Senior Luxury Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- Positive attitude and good communication skills.

- Commitment to delivering a high level of customer service.

- Excellent grooming standards.

- Flexibility to respond to a range of different work situations.

- Ability to work under pressure and under own initiative.

- Experience in a sales role with a proven track record of closing a sale.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Knowledge of local and international markets.

- Knowledge of hospitality.

- Passion for sales and for achieving targets and objectives.

- Degree-level qualification in a relevant field.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!