Front Desk Service Agent
Description
1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。
2.查看交班记录，了解上一班的移交事项，并负责处理。
3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。
4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。
5.熟练总台各项专业业务和技能，搞好对客服务。
6.熟练掌握店内外信息，提供准确的问讯服务。
7.负责为下榻酒店的宾客办理入住登记手续。
8.负责客房钥匙的管理和发放工作并严格遵守验证制度。
9.制作有关报表，为其它部门提供准确的接待信息。
Requirements
1.大专以上文化程度，懂得英语。
2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。
3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
4.相貌端正，身体健康。
Hilton Foshan
At A Glance
Set in the Chancheng District of Foshan, the Hilton Foshan hotel is part of a dynamic, mixed-use development in the rapidly expanding CBD of Dongping New Town. The hotel is located to the north of Dongping River and is only a few minutes from the city center. Guests can enjoy easy access to the Foshan Sino-German Industrial Zone and numerous major corporations, businesses and government offices. Shops, dining options and popular scenic areas, including Zumiao Temple and Lingnan Tiandi are all close to this stylish Foshan hotel. Hong Kong, Guangzhou, Macao and Shenzhen can all be easily reached via the major highways and public transportation links located nearby.
Feel at home in a comfortable guest room at this Foshan hotel, equipped with modern amenities including an ergonomic desk, WiFi, a 42-inch LCD TV and a plush Serenity bed. Upgrade to an executive room or suite for additional space and amenities and access to the Executive Lounge. Hold an event at this hotel in Foshan, with a wealth of business facilities, including flexible conference areas, a 24-hour business center, the latest A/V equipment and a dedicated events team. Dine in one of the hotel’s five bars and restaurants, offering a variety of cuisines and settings, including the all-day dining venue, OPEN, the Teppanyaki and Robatayaki restaurant, YUU and the stylish lounge bar, Aqua. Work out in the complimentary 24-hour fitness center, swim in the hotel’s indoor and outdoor pools or indulge in a luxury beauty treatment in the Spa.
