Lead Concierge

Description

The beautiful and ultra-luxury Ka La’i Waikiki Beach, LXR Hotels & Resorts newest addition, is seeking a Lead Concierge.

Ka La'i Waikiki Beach spans 38 stories with residential-style suites, designed for comfort and convenience, including fully-equipped kitchens, wellness facilities designed for relaxation, an infinity pool and heated whirlpool.  Our guests feel at home with thoughtful service, and tranquil spaces inspired by nature.  Quiet moments fill the spa, a peaceful place inspired by Hawaii’s landscape.

Previous experience in the same or similar role preferred.

What will I be doing?

A Concierge Lead will work closely with the Director of Front Services to support the development and overall efficiency of the Concierge and Heart of House departments. They will provide supportive functions in conjunction with the duties of a concierge, overseeing the daily front line operations on the concierge desk. This position will provide general support for the concierge team as a whole as they cater to guests’ needs.  Other duties as assigned.

Requirements

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!