Front Desk Supervisor

Description

Conrad Fort Lauderdale Beach is looking for a Front Desk Supervisor to join the Front Office Team!

This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6^th floor fitness center, a tranquil boutique Spa, over 10,000 square feet of meeting space, and 5 food and beverage outlets. This includes a restaurant, pool side grill, cocktail lounge, marketplace, and in-room dining.

Want to learn more? Hotel Website, Instagram, Facebook 

What will I be doing?

Responsible for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service throughout the guests’ stay. Supervise front office associates, resolve guest issues and assist the front office manager with scheduling, associate development and ensure policies are being followed.

• Manage and motivate the Front Office team in order to provide the highest level of service for our guests.
• Drive guest engagement and employee engagement by using strong inter-personal communication skills.
• Handle any guest complaints or contentious issues that cannot be settled directly by team members and provides an efficient and satisfactory solution.
• Integrate and train employees, providing support for skills development.
• Communicate effectively to ensure all front line staff have proper information to do their job efficiently and accurately.
• Hold team accountable to Standard Operating Procedures.
• Ensure secure payment is collected for reservations at check in and reviewing in-house accounts for authorization. Review to make sure billing is correct during and after guest departure.  
• Lead daily stand up meetings and inspire associates with an exciting and engaging manner.
• Perform all duties directed by Front Office Leadership.

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)  
• Go Hilton travel discount program 
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

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