Catering Manager - Hilton Vancouver

Description

Come join our team at this amazing property, centrally located in the heart of downtown Vancouver with easy access to Portland International Airport. Featuring 226 rooms, the hotel is within walking distance to the gorgeous waterfront as well as to local bustling attractions such as the Vancouver Farmers Market (directly across the street from the hotel!), making us an excellent base for both leisure and business travel.

From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, the property offers free meals during shifts. We know that you’ll love being a part of the Hilton team!

What will I be doing?

As a Catering Manager, you would be responsible for soliciting, securing and responding to customer inquiries regarding the purchase of food and beverage and use of event facilities in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Solicit, secure and respond to customer inquiries regarding the purchase of food and beverage, rental of event facilities and purchase of ancillary services from the hotel
• Host and entertain clients, conduct property tours, promote facilities and services and draft contracts
• Communicate with and provide direction and supervision to team members to execute catering events
• Respond to special guest requests in a timely, friendly and efficient manner

Hourly rate is $29.24 (based on applicable and specialized experience and location).

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the world.

 We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage – for you and your family
• Vision, dental, life and disability insurance
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment
• Supportive maternity/parental leave program that runs concurrently with Washington State’s Paid Family and Medical Leave program.  Our team members receive benefits up to Washington State’s maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate).   
• Go Hilton travel discount program: 100 nights of discounted travel per calendar year
• Matching 401(k)
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Access to your pay when you need it through DailyPay

Other Compensation 

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Complimentary meals in the cafeteria while on shift
• Complimentary parking

Position-Specific Compensation

Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout. A revenue goal of 200k USD or greater is required in order for the payout potential for that objective to be uncapped. The payout as a percentage of BEE is capped at 60% at 250% achievement if and when the revenue goal for that objective is below 200k USD for the quarter.