Lead with a Smile! Guest Service Supervisor opportunity with amazing career growth and benefits. Apply now!
Guest Service Supervisor
Sheraton Jacksonville Hotel
10605 Deerwood Park Boulevard
Jacksonville,
FL
32256
159 Room Hotel
Gestionado Por
Hospitality Ventures Management Group
Tiempo Completo
Who this job will appeal to
A Leader with a smile! Someone who absolutely LOVES people and is seeking to join a company that LOVES their associates!
**Lightspeed Experience a Must!! **
What you will be doing
In this role you will Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.
Requirements
Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires ability to perform the following:regularly required to talk , hear and interact with guests. Frequently is required to stand and use hands to finger, handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. frequently lift and/or move up to 10 pounds, and stand for long periods of time.
Education & Experience
Bachelor's degree from a four year college or university; or equivalent combination of education and experience.
One to two years in related experience and/or training.
Our Associates Love
- Amazing opportunities for career advancement across HVMG
- Flexible full-time and part-time schedules
- Up to 40% earned wages paid BEFORE payday with PayActive
- Paid Time Off (PTO) and Paid Holidays
- Full Healthcare Benefits (including medical, dental, and vision coverage)
- 401k Retirement Plan with a guaranteed 4% match and no vesting
- Hotel and Food and Beverage Discounts and Perks
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability
Publicado 21 De Noviembre De 2024
Sheraton Jacksonville Hotel
Our Hotel
Our hotel offers modern, well-appointed guest rooms with award-winning service. Located off I-95 and I-295, the hotel is close to Jacksonville's pristine Atlantic beaches. As an associate, you will appreciate the central location, cheerful setting, and excellent culture.
Our Guests Love
Number of Rooms: 159
Event Space Square Footage: 9,047
Dining: BC Grill
Amenities: Indoor pool and fitness center
Points of Interest: St. Johns Town Center, Southside Jacksonville, not far from the Jacksonville Beaches and Downtown Jacksonville.
Our Awards
HVMG Full Service Hotel of the Year 2024
Marriott Sheraton Hotel of the Year 2018, 2019
Trip Advisor Travelers Choice Award 2024, 2023, 2022, 2021, 2019, 2018, 2017
Associates Love
- Amazing opportunities for career advancement across HVMG
- Flexible full-time and part-time schedules
- Paid Time Off (PTO) and Paid Holidays
- Full Healthcare Benefits (including medical, dental, and vision coverage)
- 401k Retirement Plan with a guaranteed 4% match and no vesting
- Hotel and Food & Beverage Discounts and Perks
Careers at HVMG
HVMG is a successful and experienced hotel management company. Over the 20 years since our founding, we've worked with more than 100 hotels in 23 states, from premium branded properties to independent boutiques and resorts.
We are consistently listed among the top management companies in the hotel business, have won multiple Top Workplace awards, and most importantly, are obsessed with putting our associates first.
Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
HVMG participates in the E-Verify program in certain locations, as required by law.