Sales and Marketing Coordinator
Hilton Dallas/Park Cities
5954 Luther Lane
Dallas,
TX
75225-5907
About The Opportunity
Practice Hospitality is seeking a great team member in the capacity of Sales Coordinator to join the team at the Hilton Dallas Park Cities, the most beloved hotel in Dallas’ affluent Park Cities neighborhood.
About The Hotel
Nestled in the heart of Dallas’ most desirable neighborhood, Hilton Dallas Park Cities is a hotel that treats new friends like neighbors and neighbors like family. Committed to creating remarkable hospitality experiences that foster connection, it is integrated into the fabric of the neighborhood with interesting and exceptional service. Just minutes from Love Field, Hilton Dallas Park Cities the ideal home base for business, leisure and small group travel. With 230 guest rooms, 10,000 sq. ft. of meeting space, an inviting rooftop pool, grab-and-go that serves up healthy breakfast options and the hotel’s bar open for drinks and small plates every evening, this is where good things happen, and all are welcome.
Job Role
Provide clerical/administrative support to Directors and Sales Managers in coordinating and disbursing information relating to sales and service.
SALES ADMIN DUTIES:
- Review guest arrivals and reservation activity to identify opportunities to create exceptional guest experiences and services.
- Provide reservation assistance to corporate accounts as requested.
- Handle inquiries from potential clients about meeting spaces, accommodations, and event bookings, providing information to facilitate the sales process
- Assist in preparing sales proposals and contracts tailored to the specific needs of clients, outlining pricing, services, and terms to secure bookings
- Conduct site tours as needed.
- Maintain on-site hotel sales kits and marketing materials.
- Attendance and punctuality are essential functions of this position.
- Coordinate the booking process for meetings, events, and accommodations, liaising with clients, internal departments, and vendors
- Build and maintain relationships with clients through regular communication, providing personalized service that addresses any concerns or requests
- Maintain client databases and records, tracking interactions, bookings, and preferences to enhance customer satisfaction and loyalty
- Conduct market research to identify potential clients, industry trends, and competitive offerings, providing insights to inform sales strategies and target new business opportunities
- Provide administrative support to the sales team, including scheduling appointments, managing calendars, and preparing documents and presentations as needed
- Collaborate with other hotel departments to coordinate sales efforts, leverage resources, and maximize revenue-generating opportunities for the hotel
GROUP RESERVATIONS COORDINATOR DUTIES: (This will also be managed by front desk when needed)
- Processes reservations from the sales office and other hotel departments by mail, telephone, email
- Inputs changes, and cancels reservations as requested by guests and/or managers
- Creates and inputs group block and rooming list
- Identifies and records special billing instructions and records group and transient business codes
- Processes master arrivals report and prepares pre-stay correspondence for VIP guests
- Handles daily correspondence and responds to reservation inquiries in a timely manner
Marketing Contribution: (Goaled based off Marketing Campaign Success)
- Organizing Marketing Campaigns
- Creating and coordinating marketing content
- Researching Marketing Trends
- Managing Social Media Content
- Pop-up Meetings – upselling food and beverage
- Small Catering Meetings – 15 or less
Catering Contribution: (Goaled on Catering F, B and Room Rental)
Requirements
- Requires a minimum of two years of experience in guest contact areas of the hospitality industry. Hotel Experience preferred. Must have one-year previous experience as administrative assistant in related field preferred.
- High School Diploma or equivalent required. 4-year college degree preferred.
- Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
- Ability to use time management skills to complete tasks timely meeting required deadlines.
- Interpersonal skills to provide overall guest satisfaction for internal/external guests.
- Ability to work under pressure and deal with stressful situations during busy periods.
- Skilled with the use of multi-line telephones and with voice mail.
- Proficiency in the use and operation of computer systems: Word, Excel, PowerPoint, and other systems (i.e., Access, Outlook, and other relevant programs).
- Office machine experience: fax, photo copiers with sorting and stapling ability.
- Knowledge of alphabetical filing systems.
- Excellent communication skills to include the ability to read write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
Job Type: Full Time-Non-Exempt
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount on hotel stays
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off available 90 days after start date
- Vision insurance
- Hospital indemnity insurance
- Eligible to participate in the Employee Referral Bonus Program.
About The Company
Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.
We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.
EOE |Disabled |Veteran
Practice Hospitality is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Practice Hospitality’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, teammate activities, access to facilities and programs and general treatment during employment.
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Dallas, TX 75225: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Hilton Dallas/Park Cities
A North Dallas stay with upscale shopping nearby
Find us in the suburb of Park Cities, just seven miles north of downtown Dallas. We’re half a mile from The Plaza at Preston Center and within a 10-minute ride of Highland Park Village and Southern Methodist University. Our heated rooftop pool has views of the city, and our restaurant offers farm-to-table dining.
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