Photo of Quality Inn Placentia/Anaheim/Fullerton, Placentia, CA

Front Desk Agent

Quality Inn Placentia/Anaheim/Fullerton

710 West Kimberly Avenue
Placentia, CA 92870

131 Room Hotel
Gestionado Por Fine Hospitality Group
Compensation: $16.00, Tiempo Completo, Flexible Availability Required

Reports To:    Front Office Manager, General Manager

Requirements: 

  • High school diploma or equivalent
  • Ability to speak fluent English
  • Stand for long periods of time behind the desk and front office areas
  • Carrying or lifting items weighing up to 50 pounds.
  • Handling objects, products, and computer equipment
  • Willing to work weekends, and/or holidays.

General Responsibilities: 

  • Provide prompt, friendly, courteous, and professional guest service.
  • Ability to perform check-in / check-out of hotel guests in a timely and professional manner
  • Act as the Manager on Duty (MOD) when scheduled.

Specific Responsibilities: 

  • Register guests, issue room keys, provide information on hotel services, local area and room location.
  • Answer phones in a prompt and courteous manner.
  • Upsell rooms where possible to maximize hotel revenue.
  • Be proficient on the use of the Property Management System.
  • Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learn the brand requirements needed for their position. 
  • Have a good understanding of all of hotel operating procedures.
  • Accurately process all cash and credit card transactions in accordance with the established procedures.
  • Administrative responsibilities such as data entry, reporting etc.
  • Respond appropriately to guest complaints and guest requests and make appropriate service recovery actions to ensure total guest satisfaction.
  • Perform other duties as assigned including guest room tours, special guest requests, breakfast set up, cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports.
  • Read and document all events, incidents in the communication log.
  • Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
  • Ensure processes are followed to protect the identity, safety and security of the guests and fellow employees.
  • Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.
  • Be willing and able to work any shift.
  • Have complete knowledge of room types and offered rate plans.
  • Fully understand the hotel’s franchise policy on guaranteed reservations and no- shows.
  • Process cancellations and modifications to reservations.
  • Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.
  • Promote teamwork and quality service through daily communications and coordination with other departments.

Optimum Attributes: 

  • Effective communication skills
  • Pleasant personality
  • Good team player
  • Good listener
  • Well-groomed and professional appearance
  • Open with praise and discrete with criticism

Performance Standards: 

Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and goals.

Publicado 19 De Noviembre De 2024

Quality Inn Placentia/Anaheim/Fullerton

Our Hotel

The Quality Inn® Placentia Anaheim Fullerton hotel lets you relax and focus on the people and experiences you came for. We're conveniently located near Disneyland and Disney California Adventure Park. 

You’ll find plenty of other local sites, activities and attractions to explore near our hotel in Placentia, including: 

  • Anaheim Convention Center
  • Richard Nixon Library
  • Honda Center
  • Anaheim Stadium
  • Knott’s Berry Farm

You can also easily get to Hope International University, Western State College of Law, Fullerton College, Chapman University and California State University, Fullerton. 

Our Value Qs deliver professional, responsive and friendly service, as well as amenities that give you more for your hard-earned money like guest laundry facilities and: 

  • Free hot, fresh and healthy breakfast
  • Free WiFi
  • Outdoor heated pool
  • Free weekday newspaper
  • Free parking

Each smoke-free guest room offers a refreshing shower, flat-screen TV, coffee maker, desk, microwave and refrigerator, along with an iron and ironing board. Your Q Bed features a comfortable, premium mattress and linens, a generous supply of fluffy pillows and a soft, plush blanket—because we know how much you value a good night’s sleep. 

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