Manager, Hotel Level Marketing Services (CALA)

Description

***This role is based at one of our corporate offices in McLean, VA, Dallas, TX, or Remote in the United States***

This is your chance to be part of the Americas Marketing team that attracts customers to Hilton through storytelling, top-rated rewards, and unique customer experiences and partnerships.  In your role as Manager CALA within the Hotel Level Marketing Services team and reporting to the Director Hotel Level Marketing - Services and Operations, your mission will be to support hotels by driving customer acquisition and loyalty. You’ll support multi-channel marketing campaigns that contribute to hotel growth. Your critical contribution includes developing strong relationships with key stakeholders, leveraging data to drive marketing performance strategies, and ensuring hotels are engaged in our Hotel Level Marketing program to drive their success.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Partner with hotels in the CALA region to understand their performance needs and develop effective marketing solutions in response.
• Analyze market and hotel-level trends to help optimize marketing performance output. Manage multiple creative projects, ensuring they are delivered on time and address the hotel's need 
• Foster long-term relationships with hotels, stakeholders and agency partners.
• Be the central liaison with all involved partners to communicate campaign overviews status, risk, opportunities and timelines.

How you will collaborate with others:

• You will be the primary contact for hotels assigned to you and ensure we are meeting their marketing performance needs. 
• Partner with the Americas Marketing Teams to deliver a cohesive experience for hotels engaged in our program. 
• Manage partners in Americas Marketing and within Marketing and Loyalty
• Collaborate with agency partners and serve as their point of contact

What projects you will take ownership of: 

• Create marketing strategies and analyze marketing performance results to meet hotel needs and address their challenges and opportunities.
• Contribute to the development of a newly launched Hotel Level Marketing program at Hilton.  
• Advocate for the marketing needs of your hotel partners to inform how the Hotel Level Marketing program evolves.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Five (5) years of professional experience in top-tier management consulting, marketing agency, or marketing/ strategy/ business operations role for a fast-growing global brand 
• Experience managing multi-channel performance marketing campaigns (including paid search, social, metasearch, and email amongst others) 
• Experience using analytics to make strategic decisions
• Experience influencing at different levels across a matrixed organization, including senior management  
• Fluent in Spanish
• If based locally, hybrid schedule from Addison, TX or McLean, VA office (3 days per week)
• Travel 30%

It would be useful if you have:

• Experience in Account Services in an advertising or creative agency (i.e. Account Management or Account Strategist)
• Experience with Airtable or similar project management tool
• Fluent in Portuguese

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”),  a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $80,000 - $110,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE