Front Desk Agent

Job Description

The newly renovated Courtyard in the heart of Ballantyne is looking for a front desk agent that want to make an impact on our guests and community! The ideal candite has excellent people skills, a strong work ethic and passion for hospitality. If that's you - apply today! 

What you will be doing...

* Maintain a professional demeanor that is warm, friendly, helpful, hospitable and knowledgeable
* Welcome & engage the guests, create personalized stay experiences

* Promote the hotel amenities and services to guests using personal knowledge and effective selling techniques

*Monitor daily room inventory and availability to optimize occupancy and rate

* Guest registration at check-in & check-out
* Provide excellent guest service by being proactive, responsive and caring to drive guest satisfaction

*Help guests discover Charlotte by providing shopping, dining, entertainment and travel directions
*Multitask with guest interactions, phone calls, email, chat portals, vendor interactions.

*Apply creative thinking, problem resolution and service recovery as needed

* Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.

*Perform financial transactions and reporting - Handle cash, credit cards, make adjustments, reconcile billing

*Follow key control policy
*Serve guest "We proudly Brew" Starbucks beverages

*Support the Bistro during peak hours

*Maintain clean and inviting lobby & the market

*Attend daily smart start meetings and monthly team meetings

*Drive shuttle within business park as needed 

*Execute all duties in compliance with brand standard

*Follow safety and emergency procedures

*Perform other duties as assigned to support guest satisfaction

What the requirements are

Education
* High school diploma or GED

Skills and Experience (Essential)
* At least 18 years of age

*Basic computer skills, willingness to learn
* Must be able to read, communicate effectively and have superb interpersonal skills
* Must be able to work well under pressure while retaining tact and composure when resolving guest complaints

*Must be able to work well independently and with others

* Flexible schedule, able to work evenings, weekends & holidays

Skills and Experience (Preferred)
*Work experience in Front desk position or the hospitality industry

*Previous Marriott experience/Fosse experience 

Benefits:

• 401k after 90 days, fully vested, company match to 3%
• Medical (3 Plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Northwood Hospitality Discounts 
• Marriott Discounts worldwide 
• Awesome PTO policy
• and more

EEO and ADA Statements

Courtyard By Marriott Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.