2 Parkway North
Deerfield,
IL
60015
We are looking for our next great team member to join us on our Front Office team. We are committed to providing you with:
Marriott experience is preferred.
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons.
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Explore North Shore Chicago and enjoy spacious two-room suites when you stay at our Chicago Marriott Suites Deerfield, IL hotel. Designed to help you live your life on the road, our Deerfield hotel’s expansive fitness center features state-of-the-art cardio & weight equipment and offers a seasonal outdoor pool. Dine at Parkway Grill, featuring breakfast, lunch and dinner or enjoy a cocktail in our restaurant lounge or outdoor patio. Whether you're traveling for leisure or business our all-suite accommodations are perfect for you, with separate sitting rooms that offer flat-screen TVs, wet bars, refrigerators, microwaves, and spacious work desks. Located off the Tri-State Tollway (I-294), near an array of Fortune 500 companies, our Northbrook hotel is close to O'Hare International Airport (ORD), Chicago Botanic Garden, Ravinia Park and is just a short drive from downtown Chicago’s top attractions. Host your next business meeting or social event in 9,000 sq. ft. of indoor and outdoor event space