Player Development Manager - Rotating Shifts

The Opportunity

At Grand Casinos, the primary purpose of the Player Development Manager is to support and manage the Grand Casino sales team that generates incremental gaming revenue by acquiring and increasing visitation of new, low-frequent premium casino guests.

Meeting Performance Expectations

To excel in this position, an individual must possess an entrepreneurial mindset focused on creatively selling the experiences provided by Grand Casinos with a proven track record of meeting and exceeding sales quotas. The responsibilities listed below are representative of the knowledge, skills, and/or abilities needed to effectively perform this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

What You Get to Do

• Drive growth in VIP player acquisition, revenue, and expansion of high-value segments across local, regional, and national markets.
• Lead and manage a hybrid-remote casino sales team, focusing on new VIP guest acquisition, enrollment, and increasing visitation rates among assigned guests.
• Establish and oversee quarterly and annual sales/revenue targets for the casino sales team.
• Develop and implement player coding criteria for the casino sales team.
• Manage department monthly budget and financial forecasting with precision.
• Oversee training, development, education, and performance evaluation of all Player Development team members.
• In partnership with department management, spearhead the creation, coordination, and performance review of all Player Development events.
• Facilitate the coordination of off-site venue events.
• Set and monitor goal targets for casino sales team communication outreach initiatives.
• Evaluate and optimize comping strategies and player reinvestment programs implemented by the Casino Marketing Executive team.
• Ensure compliance with all departmental and regulatory Standard Operating Procedures (SOPs).
• Develop and manage monthly work schedules and task assignments for all direct reports.
• Cultivate and maintain positive relationships with premium guests through outbound communication and in-person interactions.
• Exercise sound judgment in resolving premium casino guest issues and capitalizing on opportunities.
• Foster collaborative relationships across Player Development, Food and Beverage, Gaming, and Hotel departments to ensure exceptional guest experiences and address areas for improvement.
• Safeguard the security and confidentiality of all casino information, including guest data and proprietary lists.
• Adhere to and enforce all casino rules, regulations, laws, and policies, demonstrating the highest levels of integrity and ethical conduct.
• Exemplify and maintain a professional image through polished appearance and demeanor.
• Lead and execute special projects as assigned by the Vice President of Player Development.

What We Look for in a Person

• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.

What We Offer You

• We have a fun, energetic personality and are adventurous, creative, and open minded.
• We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty)
• Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
• We are a career accelerant, which means developing our Associates is one of our main priorities.
• We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.

What Qualifies You

• High School Diploma or GED required.
• Bachelor’s degree in hospitality, Marketing, Communications, or related field preferred.
• Five (5) + years of supervisory experience in a professional sales environment with a preference of casino player development experience.
• You must be able to secure a license from Gaming Regulatory Authority.
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Must Have Skills

• Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.
• Must be able to apply common sense understanding to a variety of situations, to collect data, analyze facts, and determine appropriate response.

Physical Needs

• Talk and hear; ability to communicate effectively.
• See and adjust focus to include close, distance, depth, and peripheral vision.
• Stand, walk, sit, (up to 8 hours) balance, stoop, kneel, climb, crouch, and/or crawl.
• Handle objects, tools, and controls; reach with arms and hands.
• Be able to lift and carry objects up to 25 lbs.

Work Environment

While performing the duties of this job, the associate is regularly exposed to:

• A low-to-moderate noise level (offices).
• A moderate-to-loud noise level (public areas).