Complex Bellperson

Description

The Hilton Portland and the Hilton Duniway are looking for their next Complex Bellperson to join the team! 

The Hilton Portland Downtown and the Hilton Duniway are located in the heart of downtown Portland where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program for our team members and their family. In addition, we offer free meals during shifts. We know that you’ll love being a part of the Hilton team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list! In this role you would play a vital part of our guest's arrival and departure experience.

Do you have customer service experience and a genuine spirit to serve? Apply today and experience a wonderful career with our award-winning team!

Classification: Full time

Availability: Must have flexibility to work varying evening and overnight shifts which include weekends and holidays

What will I be doing?

As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
• Assist with moving vehicles to assist valet team as needed
• Assist in the maintenance, appearance and functionality of equipment

Requirements

What are we looking for?

- Must have full availability to work varying shifts including weekends and holidays

- Must have valid drivers license

- Previous customer service experience preferred, Hotel experience a plus!

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all!