401 West Pratt Street
Baltimore,
MD
21201
Hilton Baltimore Inner Harbor is looking for two Communications Operators to join the Front Office team! 757 rooms and suites property, located next to Oriole Park at Camden Yards and connected to Baltimore Convention Center via skywalk.
The ideal candidate will hold comparable experience in Hotel PBX or Front Desk, a passion for customer service and have full availability to work the ever-changing schedule of hospitality. This is a fantastic opportunity for those seeking their next steps in a large hotel operation.
Pay Rate: $17.88 - $19.87 per hour, $1.00 per hour for hours worked overnight
Shift Pattern for Regular Opening: flexibility with schedules, starting at 7AM-3:30PM and 3PM-11:30PM, weekends and holidays availability is required.
Shift Pattern for Overnight Opening: starting at 11PM-7:30AM, weekends and holidays availability is required.
What are the benefits of working for Hilton?*
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
*Available benefits may vary depending upon property-specific terms and conditions of employment
**Available to positions classified as Full Time only
What will I be doing?
As a Communications Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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Find us next to Oriole Park at Camden Yards. Inner Harbor’s museums, the National Aquarium, and TopGolf Baltimore are all within a mile. We’re connected to Baltimore Convention Center via skywalk and near downtown dining. Camden Station’s light rail is a three-minute walk and offers airport transit. Enjoy our heated indoor pool, whirlpool, and sauna.