Assistant Night Manager (m/w/d)
Description
ATTENTION TO ALL NIGHT OWLS!
You are a passionate host and enchant our international guests during their stay in our hotels while always having a smile on your face? In addition, you always keep a watchful eye on the security of our hotels during the night and ensure that the nights pass quietly and safely for our guests.
Let your new work adventure begin! Start your international career with Hilton and benefit from a wide range of training opportunities and many other great advantages. We are Hilton. Welcome to Hilton!
What will I be doing?
- Check-in and check-out of guests
- Ensuring smooth and professional operations throughout the hotel on night duty
- Looking after and advising our international guests, taking special requests into account
- Answering and transferring telephone calls and messages
- Professional complaint handling
- Carrying out the daily closing
- Processing and carrying out room service orders
- Preparing various reports and statistics
Requirements
What you can expect from us
- Night bonuses of 25% for your work from 22:00 to 06:00
- Paid break times
- Flat hierarchies and direct communication at all levels
- Regular feedback so that you always know where you stand
- Internal promotion opportunities and national and international career development
- Promotion of teamwork and cohesion among employees
- Access to Hilton University with thousands of free learning opportunities
- Regular internal training opportunities
- Worldwide accommodation in Hilton hotels (at employee rates that are so attractive we'd rather not mention them here)
- Comprehensive welcome program and introduction to the company
- Good meals at low cost in the Team Member Restaurant
- Travel allowance up to 50€
- Corporate deals with over 1,500 well-known providers
- Exclusive low-cost memberships with our fitness partner FITSEVENELEVEN
- Shift schedule two weeks in advance
This is how you can convince us
- You have already gained at least 2 years of professional experience in a comparable position
- Reliability, organizational and teamwork skills are no foreign words for you
- You deal skillfully with guest feedback and solve minor challenges professionally and independently
- You always keep an overview even in hectic situations without losing your cool
- Very good German and English skills are no problem for you
This is important to us
Every company has individual expectations of its future employees - but as we all know, nobody is perfect. So please don't be put off if you don't meet every single one of the requirements in the job advertisement. Feel free to apply anyway. What matters most to us is your personality - we can teach you any knowledge or skills you may be lacking. Be creative in your application or take a more "classic" approach - either way, we look forward to hearing from you.
Hilton Frankfurt Airport
Linked to Frankfurt Airport with city center access
Located in 'The Squaire' building, we're connected to Frankfurt Airport via a covered pedestrian bridge. We're directly above Frankfurt Airport Train Station, providing a direct link to the city center – home to the iconic Romer neighborhood and the museums of the Old Town. Enjoy access to our 24-hour fitness center, sauna, and steam bath.
Enjoy your all-day culinary journey with us. Rise Restaurant is your ultimate destination for international and regional cuisine to treat yourself for lunch or dinner. Indulge in a delightful journey of flavors, complemented by premium wine selections and locally sourced ingredients. Don't miss out on THE FIFTH Lounge and Bar in our bright atrium, offering cocktails, coffee and tea specialties as well as a delicious selection of pastries and bar food. Experience culinary excellence from dawn to dusk.
We have 11 flexible, naturally-lit event venues, including the Globe Ballroom which has space for car displays. Our meeting rooms have access to A/V equipment, and the ballroom has an adjoining foyer.
