Photo of Westdrift Manhattan Beach, Autograph Collection, Manhattan Beach, CA

Senior F&B Manager

Westdrift Manhattan Beach, Autograph Collection

1400 Parkview Avenue
Manhattan Beach, CA 90266

393 Room Resort
Gestionado Por Westmont Hospitality Group
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Compensation: $75,000 to $80,000 per year, Tiempo Completo

JOB SUMMARY

Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 5 years experience in the food and beverage, culinary, or related professional area.

    OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the food and beverage, culinary, or related professional area.

    CORE WORK ACTIVITIES

    Managing Day-to-Day Operations

  • Assists in the ordering of F&B supplies, cleaning supplies and uniforms.
  • Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures.
  • Supports and supervises an effective monthly self inspection program.
  • Operates all department equipment as necessary and reports malfunction.
  • Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Understands employee positions well enough to perform duties in employees' absence.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Monitors and maintains the productivity level of employees.
  • Verifies that all team members/supervisors understand the brand specific philosophy.
  • Maintains the operating budget, and verifies that standards and legal obligations are followed.
  • Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
  • Celebrates and fosters decisions that result in successes as well as failures.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements.
  • Establishes and maintains open, collaborative relationships with employees.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
  • Follows property specific second effort and recovery plan.
  • Stays readily available/ approachable for all team members.
  • Demonstrates knowledge of the brand specific service culture.

    Providing Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, verifies that thquality, standards and meeting the expectations of the customers on a daily basis.
  • Takes proactive approaches when dealing with guest concerns.
  • Sets a positive example for guest relations.
  • Stays readily available/ approachable for all guests.
  • Reviews comment cards and guest satisfaction result with employees.
  • Responds in a timely manner to customer service department request.

    Managing and Conducting Human Resource Activities

  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Administers the performance appraisal process for direct report managers.

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  • Conducts hourly employee performance appraisals according to Standard Operating Procedures.
  • Communicates performance expectations in accordance with job descriptions for each position.
  • Verifies thatemployees are treated fairly and equitably. Strives to improve employee retention.
  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Verifies that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
  • Manages beverage purchasing and control procedures and ensures staff is trained accordingly.
  • Observes service behaviors of employees and provides feedback to individuals and or managers.

    Additional Responsibilities

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Performs hourly job function if necessary.
  • Extends professionalism and courtesy to team members at all times.
  • Comprehends budgets, operating statements and payroll progress report.
  • Performs other duties, as assigned, to meet business needs.

    MANAGEMENT COMPETENCIES

    Leadership

  • Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
  • Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
  • Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

    Managing Execution

  • Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

    Building Relationships

  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

    Generating Talent and Organizational Capability

  • Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

    Learning and Applying Professional Expertise

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

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    Finance/Accounting - Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies.

  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

    o

    Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing

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    software, Internet browsers, etc.).

    o

    Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

    o

    Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

    o

    Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

    o

    Writing - Communicates effectively in writing as appropriate for the needs of the audience.

    • Publicado 7 De Noviembre De 2024

    Westdrift Manhattan Beach, Autograph Collection

    The Westdrift Manhattan Beach, Autograph Collection Story

    The very first developers of Manhattan Beach dreamt of a unique resort community built atop coastal sand dunes. While picturesque, these massive dunes created a major challenge for the original township, as westerly winds caused a constant drift of sugary sand across streets, railroads and boardwalks. In a monumental effort that would forever change Manhattan Beach, most of these dunes were leveled in order to build the town and the sand was purchased and shipped to the beaches of Waikiki. Westdrift Manhattan Beach, Autograph Collection is a unique hotel inspired by the West Coast lifestyle, the sand dune history of Manhattan Beach and the driftwood finishes used in the hotel lobby. The name evokes the endless California summer for adventurous individuals in search of a boutique hotel experience-an all-in-one destination with room to stay and play.

    Our Manhattan Beach hotel has it all: sun, sand and sea. Located in the upscale South Bay area, our luxury hotel sits on 26 beautifully landscaped acres just 3 miles south of Los Angeles International Airport (LAX). Marriott’s Autograph Collection is comprised of upper-upscale to luxury independent, with distinctive personality, Exactly like nothing else.

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