Photo of AC Hotel Miami Dadeland, Miami, FL

Reservations / AYS and Administrative Assistant

AC Hotel Miami Dadeland

7695 N Kendall Drive
Miami, FL 33156

177 Room Hotel
Gestionado Por Concord Hospitality Enterprises
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Tiempo Completo

Description

Guest Services:

  • Maintain complete knowledge of hotel amenities, layout, local attractions, and transportation options.
  • Provide accurate directions and information regarding local and metro areas.
  • Stay informed on in-house groups and functions, and “post up” to demonstrate readiness to assist guests.
  • Follow security procedures with regard to room keys, master keys, etc.
  • Assist with guest check-ins and check-outs, ensuring a courteous and professional manner at all times.
  • Promote guest-related programs (e.g., Marriott Rewards, Comment Cards).
  • Maintain a clean, organized work area and handle multiple tasks effectively during peak times.
  • Accurately manage cashiering transactions and complete registration paperwork without errors.
  • Ensure customer complaints are recorded in the Guest Response Program and that guests receive timely and professional follow-up.
  • Handle Room Service orders and payments with knowledge of culinary terminology and the Room Service POS system.
  • Prepare and manage wake-up calls and handle mail and messages as per outlined procedures.

Administrative Support:

  • Organize, classify, and maintain files and documents according to internal audit regulations, ensuring compliance and accessibility.
  • Support the General Manager in daily office tasks, including document preparation, filing, and scheduling.
  • Keep up-to-date records and assist in tracking deadlines for required inspections, permits, and compliance documents.
  • Use slow periods effectively to stock supplies, clean, and prepare documents as needed.
  • Record all guest issues and interactions accurately, ensuring a high standard of service documentation.

Other Key Duties:

  • Adhere to all credit, check-cashing, and cancellation policies and procedures.
  • Demonstrate knowledge of all Front Office functions, including Bellstand, Concierge, Rooms Control, and more.
  • Be open to a flexible schedule, including weekends and holidays.
  • Attend all scheduled department meetings and complete Service Excellence training with an 80% or higher.

Requirements:

  • Strong task orientation and ability to meet deadlines.
  • Excellent organizational skills with attention to detail.
  • Ability to operate effectively in both a guest service and administrative role.
  • Knowledge of hotel reservation systems and front desk operations is a plus.
  • Flexibility to assist guests and support other departments when needed.

This position is ideal for a motivated individual who thrives in a guest-centered environment while also being adept at handling essential administrative tasks. If you’re ready to join our team and make a positive impact, we’d love to meet you!

Publicado 7 De Noviembre De 2024

AC Hotel Miami Dadeland

European style with a modern feel in Miami Dadeland

AC Hotel Miami Dadeland offers modern accommodations with timeless European design. Perfectly located next to Dadeland Mall and walking distance to Dadeland South Metro Station. Downtown Dadeland is just a few minutes away and nearby attractions such as Fairchild Tropical Botanic Garden, Everglades, and University of Miami. Public spaces feature unique artwork, while guestrooms provide a modern oasis with wood look flooring, complimentary WiFi and 55' HDTV. Take a dip in the outdoor pool and grab a cocktail in the pool deck cocktail lounge featuring our signature AC gin and tonic. The AC Lounge is the place to unwind with carefully crafted cocktails and tapas style bites. If you are looking to hold a event or meeting, our 3,610 sq. ft. of venue space for up to 255 people offers flexible venues and an experienced event staff. Our unbeatable location lets you walk to Dadeland Mall for an lively day of shopping, dining and entertainment. We look forward to providing you excellent service!