Lead Host(ess) - Hotel

Description

Position: Lead Host/Hostess

Department: Food & Beverage

Reports To: Restaurant Manager

Job Overview

The Lead Host/Hostess at The Ben, Autograph Collection Hotel, plays a crucial role in creating an exceptional dining experience for our guests. As the first point of contact, you will greet and seat guests with warmth and professionalism, ensuring seamless operations and effective communication within the team. You will also manage reservations, organize seating flow, and assist in training and supporting host/hostess staff to maintain high service standards.

Key Responsibilities

• Guest Relations:

  Welcome guests in a friendly and professional manner, assisting them with reservations and managing waitlists effectively.

• Seating and Reservation Management:

  Utilize reservation systems to maintain an organized seating chart, optimize table turnover, and manage guest flow.

• Team Leadership:

  Provide guidance and support to the host/hostess team. Assist with training new team members, setting an example in hospitality, and addressing guest inquiries and special requests.

• Communication and Coordination:

  Coordinate with the restaurant and bar staff to ensure smooth and timely seating. Communicate guest preferences, special occasions, and VIPs to the service team.

• Organization and Cleanliness:

  Maintain a neat and organized host station, ensuring the area is stocked with menus, guest lists, and other necessary materials. Ensure cleanliness of entrance areas.

• Guest Satisfaction:

  Respond to guest feedback with professionalism and courtesy, striving to exceed their expectations and ensure repeat visits.

• Perform Other Duties as Requested

  Flexibly assist with other responsibilities as assigned by management to support smooth operations.

Qualifications

• Experience:

  Previous experience in a hospitality or customer service role, with at least one year as a host/hostess in a fine-dining or upscale restaurant preferred.

• Skills:

  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in reservation and POS systems (e.g., OpenTable, MICROS).

• Attributes:

  • Positive attitude and a passion for delivering exceptional guest experiences.
  • Ability to stay calm under pressure and adapt to high-volume service periods.
  • Strong sense of teamwork and leadership.

Working Conditions

• Schedule: Flexibility to work evenings, weekends, and holidays as needed.
• Physical Requirements: Ability to stand for extended periods and lift up to 20 pounds.

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes:

• Medical, dental, and vision insurance
• Life insurance
• Short- and long-term disability options
• 401(k) options
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are the foundation of our company, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work-life balance, diversity, and our commitment to providing the best customer service and quality accommodations in every market we serve. Concord is built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates say it best with our national company cheer heard throughout North America:

“We Are Concord!”

We support diversity and inclusion through our mission to be a “Great Place to Work for All.”