Hotel Rooms Operations Manager (PM)

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.

For more information visit http://thecolonypalmbeach.com

The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place.

JOB OVERVIEW:

As a Rooms Operations Manager, you will work with all of the Rooms Division leadership, including Front Desk, Housekeeping, Butlers, Concierge, and Guest Services, ensuring that all room operations run smoothly and efficiently and maintain the highest standards of guest satisfaction.

This position reports to the Director of Rooms. 

You must be able to work weekends, Holidays and Evenings. 

ESSENTIALS JOB FUNCTIONS:

• Supports the Director of Rooms in managing all Rooms Associates  during the evening Hours.
• Must be able to direct, guide, and lead Front Office, Bell/Valet Leadership in the absence of the Director of Rooms.
• Supports the FOM in all Front Office team associates hiring, training, counseling, and discipline.
• Schedule manager and associates responsibly handle business needs and flex as needed.
• Is accountable for Front Drive results and performance from Guest Satisfaction, Forbes Travel Guide, and Social Media surveys concerning guest arrival and departure experiences.
• Prepares staff schedules to ensure the best operational effectiveness within budgetary guidelines. 
• Support human resources functions, including recruiting, selection, orientation, training, performance planning, evaluations, and pay and reward programs.
• Ensure all training plans are submitted before a new employee attends orientation.
• Supports the FOM in weekly meetings with managers to ensure communication is current and up to date.
• Assign projects to support and motivate the leadership team in supporting Forbes Five Star training and delivery.  
• Ensures the front office always has the correct information and proper equipment to complete department functions; and prioritizes and organizes all projects that pertain to improving front office functions.
• Responsible for preparing the daily Line Up sheet sent to the hotel.  
• Responsible for maintaining proper organization of the front desk and back-office areas.
• Incorporate/inventory management system for supplies and conduct bi-weekly inspections for proper supplies on hand.  
• Communicates effectively verbally and in writing to provide clear directions to staff. Assigns and instructs guest service and front desk agents in work details. Observe performance and encourage improvement.
• Informs and updates executives, peers, and subordinates on relevant information in a timely manner.
• Uses creative management skills to solve problems. 
• Ensures compliance with The Colony standards are met to ensure consistent high quality guest relations.
• Manages desk through times of stress and emergencies, resolves guest concerns, and implements resolutions using discretion and judgment.
• Handles guest relocations as required. 
• Provides guestroom and hotel tours. Must be familiar with all hotel services, including spa, beach, recreation, and hotel dining options.
• Assists other guest services areas with daily operations and supervision.
• Supports the director in managing operations to ensure profitability, control costs, and quality standards to ensure total guest satisfaction. 
• Administration of all personnel files, including training records. Responsible for all personnel administrative records, including monitoring payroll vacation requests, portages collection, and assisting in monitoring distribution sales/payout gratuities.
• Attend weekly leadership meetings when applicable.
• Supports conducting monthly front office department meetings on time. 
• Ensure the training and development of all associates, including direct reports, is consistent. 
• Collaborate with all departments to ensure cross-communication is open to all departments. 
• Perform front desk duties in high-demand times.
• Assist Housekeeping with inspection of rooms when needed. 
• Other duties as deemed appropriate by the management leadership.