Director of Operations

Job Summary: 

The Director of Operations will play a critical role in overseeing and enhancing the performance of our hotel properties. This position serves as a vital link between the hotel General Managers (GMs) and the corporate office, ensuring alignment with company goals and standards. The Director of Operations will advise, mentor, and support GMs, fostering a culture of excellence and continuous improvement.

Key Responsibilities:

1. Leadership and Mentorship:

• Provide guidance and support to hotel General Managers to achieve
• operational excellence.
• Mentor GMs in areas such as guest satisfaction, financial performance, and
• staff development.
• Foster a collaborative and positive work environment across all properties.

2. Operational Oversight:

• Oversee daily operations of multiple hotel properties to ensure high
• standards of service and efficiency.
• Implement and monitor operational policies and procedures to maintain
• consistency and quality.
•  Conduct regular site visits to assess performance and identify areas for
• improvement.

3. Strategic Planning:

• Collaborate with the corporate office to develop and execute strategic
• initiatives.
• Analyze operational data and trends to inform decision-making and drive
• continuous improvement.
• Ensure alignment of property operations with corporate goals and
• objectives.

4. Liaison Role:

• Act as the primary point of contact between hotel properties and the
• corporate office.
• Communicate corporate policies, updates, and initiatives to GMs and
• ensure their implementation.
• Facilitate effective communication and collaboration between properties
• and corporate departments.

5. Financial Management:

• Assist GMs in managing budgets to achieve financial targets.
• Monitor financial performance and implement corrective actions as needed.
• Identify opportunities for cost savings and revenue enhancement.

6. Guest Experience:

• Ensure that all properties deliver exceptional guest experiences.
• Implement guest satisfaction initiatives and monitor feedback to drive
• improvements.
• Address and resolve guest issues in a timely and effective manner.

7. Staff Development:

• Support GMs in recruiting, training, and retaining high-performing staff.
• Promote professional development and career growth opportunities for
• hotel employees.
• Ensure compliance with labor laws and company policies.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related
• field preferred.
• Minimum of 7-10 years of experience in hotel management, with at least 3 years in a
• senior leadership role.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to manage properties and drive operational excellence.
• Financial acumen and experience with budgeting and financial analysis.
• Ability to travel frequently to various hotel locations.

Application Process: Interested candidates should submit their resume and a cover letter

outlining their qualifications and interest in the role by [specific deadline].