Assistant General Manager

About Us:

Welcome to the Country Inn & Suites in Little Chute, Wisconsin! Nestled in the heart of the Fox Valley, our hotel offers a warm and inviting atmosphere with the added thrill of our indoor waterpark. We pride ourselves on delivering exceptional guest experiences, combining comfort, convenience, and fun in a family-friendly environment.

Position Overview:

We are seeking a dynamic and motivated Assistant General Manager to join our team. This key leadership role will assist the General Manager in overseeing daily operations, enhancing guest satisfaction, and ensuring the smooth operation of our waterpark and hotel facilities.

Key Responsibilities:

• Operational Oversight: Support the General Manager in managing all aspects of hotel operations, including front desk, housekeeping, maintenance, and the waterpark.
• Guest Relations: Ensure high levels of guest satisfaction by addressing inquiries, resolving complaints, and providing exceptional service.
• Staff Management: Assist in recruiting, training, and supervising hotel and waterpark staff. Foster a positive work environment and promote teamwork.
• Financial Performance: Monitor budget performance, control expenses, and assist in financial reporting. Implement strategies to drive revenue and profitability.
• Safety & Compliance: Ensure all safety protocols and regulations are followed, particularly in relation to the waterpark. Conduct regular inspections and maintain compliance with health and safety standards.
• Guest Experience Enhancement: Work to continuously improve guest experiences by implementing feedback, offering creative solutions, and maintaining high standards of cleanliness and service.
• Marketing & Sales Support: Collaborate on marketing initiatives and sales strategies to increase hotel and waterpark occupancy and revenue.

Qualifications:

• Experience: Though some supervisory experience is preferred - this would also be a great first time management position.
• Personal Traits: Energetic, proactive, and passionate about delivering outstanding guest experiences. Ability to work flexible hours, including weekends and holidays.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts on hotel stays
• Opportunities for professional development and career growth