In an attentive, friendly, efficient and courteous manner, directs and trains housekeeping personnel in daily operations in accordance with company standards, safety, and sanitation policies. Provides all guests with quality service and a clean and safe environment throughout their stay.
Responsibilities
Responsible for keeping guest rooms, storage rooms, public areas and housekeeping areas clean and secured. Establish and maintain a regularly scheduled cleaning program and maintain a detailed checklist for each position.
Directly supervises daily activities of housekeeping team. Act as a lead worker in accomplishing tasks performed by the Housekeepers.
Trains the Housekeepers/Houseman on new equipment and procedures, proper chemical usage, and the Quality Assurance Program as directed.
Act as a liaison between employees and supervisors. Develop employee morale and ensure that employees and supervisors are adequately trained. Lead and inspire the housekeeping management team to further their professional growth.
Work closely with front office staff to ensure rooms are available when needed—provide accurate room status reports. Ensure that all rooms are cleaned in a timely fashion and reports are provided to the Front Desk agent on duty.
Maintains departmental key control. Responsible to assign keys to the Housekeepers in their designated areas and make sure that all keys are returned.
Stock carts with supplies and chemicals needed for night task ensuring no waste of supplies.
Oversee proper use of equipment.
Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis. Inspect VIP rooms prior to arrival.
Responsible for preparing weekly schedule and distributing to team members.
Prepare and conduct all Housekeeping interviews and follow proper company hiring procedures. Ensure that that Housekeeping department is adequately staffed.
Ensure guest privacy and security by correctly following company procedures and ensuring proper training of staff.
Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.
Maintain and monitor "Lost and Found" procedures and policies according to company standards.
Provide assistance to any guest inquiries or requests. Reports any problem areas to General Manager.
Verify payroll hours on a daily and weekly basis for all Housekeeping personnel. Keep payroll budgets for Housekeeping employees in line with the budget, reporting the daily and weekly reports accurately.
Make sure all Housekeeping employees well-groomed and are in the proper uniform each workday.
Must be able to evaluate and participate in an employee performance appraisal process.
Actively retrain, coach, and discipline, as necessary, Housekeeping employees.
Coordinate linen handling, such as daily inventory and sorting, weekly and monthly inventories, clean linen distribution, soiled linen collection, storage room organization and security, and proper cart loading and security.
Orders and receives supplies to maintain adequate inventory levels. Conduct monthly and quarterly Housekeeping inventories on a timely basis.
Promote an atmosphere that ensures customer and associate satisfaction.
Additional tasks and responsibilities may be assigned at the discretion of the General Manager.
Requirements
Must be able to speak and write clearly. Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
Strong organizational skills and ability to multi-task.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Ability to prioritize departmental functions to meet deadlines.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Ability to work with a minimal supervision.
Knowledge of basic computer operations including MS Word and Excel, as well as, hotel PMS, OPERA Cloud with training.
Must be able to maintain confidentiality of information.
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
Ability to be well groomed, clean and neat.
May be required to work evenings, weekends and holidays.
Publicado 4 De Noviembre De 2024
