Photo of Hampton Inn Garden City, Garden City, NY

Guest Service Agent

Hampton Inn Garden City

1 North Avenue
Garden City, NY 11530

143 Room Hotel
Gestionado Por HHM Hotels
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Compensation: $17.00 to $17.50 per hour, Tiempo Completo

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publicado 4 De Noviembre De 2024

Hampton Inn Garden City

At A Glance

Hampton Inn Garden City is within walking distance of Long Island's premier shopping and dining areas and provides easy access to the Long Island Rail Road. Located just off Meadowbrook Parkway, our hotel is near Hofstra and Adelphi universities, Nassau Community College and CW Post.

Attend a concert or NY Islanders game at The Nassau Veterans Memorial Coliseum. Watch a diving competition at Nassau County Aquatic Center in the 930-acre Eisenhower Park, which also includes three 18-hole golf courses. The downtown area offers tree-lined streets and alfresco dining. Shop on Franklin Avenue, walk to nearby Roosevelt Field Mall, one of the largest shopping malls in the world, or visit the new Gallery at Westbury Plaza.

  • Located in Garden City, NY with easy access to LIRR
  • 17 miles from La Guardia and JFK airports
  • Electric car charging station in parking lot
  • Minutes from Roosevelt Field Mall and Gallery at Westbury Plaza
  • 24-hour business center, meeting room, and boardroom
  • Glass-enclosed indoor swimming pool and courtyard

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