10 East Market Street
Indianapolis,
IN
46204
Medical, dental, vision benefits on day one, PTO available on day one, 401k, quarterly performance bonuses, complimentary downtown associate parking.
The Guest Service Manager leads the hotel’s front desk and guest services team. Guest Service Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. As the team leader, Guest Service Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior. The primary responsibilities of a Guest Service Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.
Equal Opportunity Employer.
Our hotel is next to Monument Circle, surrounded by city dining, shopping, and nightlife. Discover downtown Indianapolis: the Indiana Convention Center, Gainbridge Fieldhouse, Lucas Oil Stadium, and White River State Park are all within a mile of our door. We have a heated indoor pool, fitness center, and restaurant and bar.
Enjoy a cooked-to-order breakfast or dinner at our restaurant, Garden Grille & Bar, when you stay at the Hilton Garden Inn Indianapolis Downtown. After a long day, relax with an evening beverage at the on-site bar. From fine dining to casual bites, this Hilton Garden Inn hotel is in walking distance to most all venues and has numerous dinning experiences.
If meetings are on the agenda, our modern Indianapolis hotel caters to your needs. Host an event for up to 120 guests and make use of our 24-hour business center.