Server

• High School diploma or GED certification preferred.
• Experience in a hotel or a similar industry, preferably in Food & Beverage.
• Must be minimum legal age to serve alcoholic beverages.
• Alcohol awareness certification and/or food service permit as required by local or state government agency.

       Job Duties & Functions:

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Regular attendance is required in compliance with RCMI standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include a clean, pressed uniform and correct nametag when working.
• Comply at all times with RCMI standards and regulations to encourage safe and efficient hotel operations.
• Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
• Describe all menu items; methods of preparation and prices as needed.
• Accommodate any special requests that the kitchen is able to deliver for the guest.
• Up sell established menu items or specials to maximize food and beverage revenues.
• Serve menu items to guests in a prompt and courteous manner and according to established service standards.
• Perform pre- and post-shift side work including stock service station, makes coffee, etc.
• Forward customer payments to cashier for completion of the transaction; return receipt promptly to guest.
• Knowledgeable of all loss prevention standards.
• Assist Greeter/Cashier with greeting and seating guests; assist busperson with clearing table and filling glasses.
• Respond quickly to guest requests in a friendly manner.  Follows up to ensure guest satisfaction.
• Follows company policies and procedures.
• Be familiar with the organization of the restaurant, lounges and know the function of each job position.
• Have a thorough knowledge of menus and current specials in applicable departments.
• Utilize suggestive selling techniques at all times.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the hotel computer system.
• Ensure full knowledge of safety standards including, HazCOMM, BloodBorne Pathogens, heavy lifting techniques, etc.
• Carry out cashiering functions in closing checks and end of shift paperwork.
• Ensure that tables and side stations are kept stocked, tidy and clean.
• Able to receive and deliver food and beverage orders and collect payment for such items.
• Adhere to all alcohol awareness and sanitation standards set.
• Attend meetings/training as required by management. Perform other duties as requested by management.

Benefits: 

• Paid sick, and holiday time.
• Discounted room nights world-wide.
• 401(k) Plan with Employer Match