Front Office Manager

Description

The Millennium Hilton New York One UN Plaza is looking for a Front Office Manager to join our team!  

Our 439-room Midtown high-rise is the closest hotel to the United Nations and half a mile from Grand Central Station. We’re within one mile of Bryant Park, The Morgan Library, and Rockefeller Center. Take in unobstructed views of Manhattan and the East River skylines. Our historic Ambassador Grill and iconic lobby are both official New York City Interior Landmarks.

The ideal candidate for this role will have experience working with OnQ and managing a unionized team.

Shift Pattern: Full availability is needed for this role.

Salary Range: $70,000 - $80,000 / annually

What are the benefits of working for Hilton?

It’s a fantastic time to join Hilton! Great Place to Work and Fortunenamed Hilton the #1 Best Big Companies to work for in 2021!

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:  

• Go Hilton travel program: 100 nights of discounted travel.
• Access to your pay when you need it through DailyPay.
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents.
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Flexible shifts and days off.
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare.
• Mental health resources including free counselling through our Employee Assistance Program.
• Best-in-Class Paid Time Off (PTO).
• 401K plan and company match to help save for your retirement.

*This information is a highlight of the major benefits offered. Wages, retirement, and paid time off benefits are specific to your location and position.

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations.  

Specifically, you would be responsible for performing the following tasks to the highest standards: 

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation. 
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward. 
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly. 
• Ensure compliance with Company standards. 
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns. 
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue. 
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. 
• Complete audit procedures, as needed. 
• Recruit, interview and train team members.

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Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values: 

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes: 

Quality

Productivity

Dependability

Customer Focus

Adaptability          

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com. 

If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.