Restaurant Supervisor

Description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE

The Waldorf Hilton London is an iconic & historic London hotel built in the late 1800, located in Aldwych.

The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian “Du Siecle” with modern comfort. Our hotel sits in the center of London’s glitzy theatre district, just a few minutes’ walk from Covent Garden, The Royal Opera House and Trafalgar Square.

Guests of this hotel will experience first-class service, distinguished by an unrivalled commitment to a personalised approach. We ensure a comfortable, luxurious stays all our guests, with guidance on locally immersive experiences where desired.

Homage’s restaurant and Décor pays tribute to the Grand Cafés of Europe Renaissance, offering a high standard of Modern British Food. Good Godfrey’s bar & Lounge offers crafty & cosmopolitan cocktails as well as canapés and light bites.

Salary: Hourly rate: £14.35 plus service charge. 39 hours a week contract.

Benefits

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

High street discounts: with Perks at Work

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

Healthy meals provided

Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

What will I be doing?

As a Restaurant Supervisor, you are responsible for assisting with managing all aspects of operations at Homage restaurant to deliver an excellent Guest and Member experience.

 A Supervisor would also be required to optimise sales and provide leadership to the team to ensure service standard are at the highest level. Specifically, you will be responsible for performing the following tasks to the highest standards:

Assist in managing the Breakfast, Full Afternoon Tea and Dinner operations Maintain exceptional levels of customer service Ensure compliance of brand standards Evaluate guest satisfaction levels with a focus on continuous improvement Provide effective leadership to the team to ensure targets are met and exceeded both for the hotel and individual development Maintain good communication and work relationships in all hotel areas and with external customers and suppliers Ensure staffing levels cover business demands Ensure that training is carried out on an ongoing basis Ensure communication meetings are conducted and post-meeting minutes generated

What are we looking for?

A Restaurant Supervisor serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members.

Strong knowledge of hotel/leisure/service sector Record of success in Conference & Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty Exceptional communication skills Exceptional leadership skills to create a winning team EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. 

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company