1385 Enterprise Way
Huntsville,
AL
35806
GUEST SERVICE REPRESENTATIVE / FRONT DESK
We currently have an opening for a Guest Service Representative. Dynamic individuals who are team players and are looking to join a positive environment are encouraged to apply. Key attributes and responsibilities of the position include: Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism Demonstrates good communication skills and helps ensure optimum communication between all guests, all shifts, departments, and management Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages Observes safe cash handling procedures required by company policy and is responsible for the cash drawer, cash, and credit card information transactions for the shift Takes and records advance reservations accurately and confirms requests Maintains a clean and organized lobby and front desk area including restocking coffee and amenities Qualifications: Experience in other hotels or a comparable service industry dealing with customers Prior PMS system experience a plus!
Weekend availability may be required.
When it comes to comfort, the sky is the limit at Fairfield Inn Huntsville. Situated right off University Drive and Route 255, our hotel provides convenient access to many of the area's popular attractions, including the U.S. Space and Rocket Center, Redstone Arsenal and Oakwood University. After an eventful day, unwind in our stylish accommodations that come complete with supportive mattresses topped with luxurious bedding and piles of fluffy pillows. Business and leisure travelers alike will appreciate our complimentary high-speed internet access for checking e-mails and social media accounts. Get the fuel your body needs by savoring our delicious, free breakfast buffet, featuring hot morning staples and on-the-go treats. When it's time to break a sweat, head to our well-maintained exercise center with high-end cardio equipment from Life Fitness. Then, enjoy a serene swim in our indoor pool. Book your stay at Fairfield Inn Huntsville and take one small step towards a stellar travel experience.