Senior Event Manager - Signia by Hilton and Waldorf Astoria Orlando

Description

The Signia by Hilton Orlando Bonnet Creek and Waldorf Astoria Orlando are looking for their next Complex Senior Event Manager to join their Events team!

Located in the vibrant Bonnet Creek area, these two adjoining properties offer guests a luxurious stay as Official Walt Disney World® Hotels. Signia by Hilton Orlando provides 150,000 square feet of meeting and function space, while Waldorf Astoria Orlando offers an additional 60,000 square feet, creating an ideal setting for grand meetings, conventions, and unforgettable events. With recently upgraded lobbies, guest rooms, and dining options, these properties are perfect for family vacations and business travelers seeking best-in-class service and unforgettable experiences in iconic Orlando.

We are seeking an experienced and dedicated Complex Senior Event Manager who is passionate about hospitality and driven to execute complex, large-scale events. The ideal candidate will be highly organized, have exceptional communication skills, and a proven ability to foster client relationships. If you are excited by the opportunity to work in a dynamic and fast-paced environment, we’d love to have you on our team!

Shift Pattern:

Full availability is required, with flexibility to accommodate event schedules.

The Benefits:

Hilton is proud to have an award-winning workplace culture, ranking #1 Best Workplace by Great Place to Work & Fortune. We support the well-being of our team members with a comprehensive benefits package, which includes:

• Access to your pay when you need it through DailyPay
• Medical insurance coverage for you and your family
• Mental health resources
• Best-in-class paid time off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) with a 15% discount
• Debt-free education: Access to a variety of educational credentials, including college degrees, professional certificates, and more
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement, if applicable.

What will I be doing?

As Complex Senior Event Manager at Signia by Hilton Orlando Bonnet Creek and Waldorf Astoria Orlando, you will be responsible for the successful execution of sales agreements for large and complex meetings, conventions, and events, typically covering more than 300 cumulative room nights. You will act as the main liaison between the customer and hotel departments, ensuring smooth pre-planning and execution phases while maximizing revenue and controlling expenses. This role focuses on delivering exceptional event experiences to ensure customer satisfaction and encourage repeat business.

Position Summary:

• Negotiations: Negotiate pricing, terms, and conditions for products, labor, and services not explicitly covered in the master agreement.
• Client Services: Manage client relationships through site visits, board meetings, menu tastings, and planning meetings for potential and definite groups.
• Sales Execution: Execute group sales agreements, including room blocks, food and beverage services, exhibits, and associated products.
• Client Relations: Proactively manage client relationships, addressing payment structures, room block management, food and beverage details, public room rentals, incremental revenue streams, performance damages, and the master billing process.
• Needs Assessment: Analyze client needs and financial issues of in-house groups, authorizing resolutions that maintain profitability.
• Event Logistics: Ensure logistics for guest rooms, meeting spaces, and events are planned, communicated, and executed by relevant departments and team members.
• Reporting & Analysis: Prepare reports and correspondence related to group activity, such as call reports, forecasts, menu proposals, event orders, post-event reports, and internal communications.
• Meetings Participation: Participate in internal and external meetings as required, such as forecasts, menu reviews, citywide pre-cons, and departmental pre-shifts.

Key Responsibilities:

• Organize, plan, and prioritize duties to meet and exceed event goals.
• Foster strong relationships with clients, establishing clear expectations and ensuring all needs are met.
• Demonstrate extensive knowledge of event planning processes, hotel products, and internal systems.
• Resolve conflicts and negotiate terms to achieve win-win solutions while maintaining profitability.
• Collaborate effectively across departments to ensure consistent, high-quality service.
• Engage in continuous communication with both clients and internal teams.
• Support the Director of Events as needed and perform additional duties based on business requirements. 

  #LI-AT3

Requirements

What are we looking for?

    Minimum Years of Experience: two (2) years of hotel event manager experience

    Knowledge of the hotel property management systems (Delphi.fdc)

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!