General Manager

Opportunity:  General Manager

The The Morrow Washington DC, Curio Collection by Hilton, a unique and contemporary hotel in DC's NoMa district, is seeking a dynamic and visionary General Manager to lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction. 

Your Growth Path

Area General Manager – Regional Director of Operations – Vice President of Operations

Your Focuses

Leadership

• Lead, inspire, and mentor a diverse team of department heads, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of hotel management, including front office, housekeeping, food and beverage, and maintenance.
• Implement best practices to uphold quality and safety standards.
• Follow sustainability guidelines and practices related to the HHM Hotels EarthView program.

Community Engagement

• Establish strong relationships within the community, participate in Chamber of Commerce and local associations positioning the hotel as an integral part of the community.
• Act as a brand ambassador and maintain a positive public image.

Strategic Planning

• Collaborate with executive leadership to develop and execute long-term strategies that align with company objectives and drive sustainable growth.

Employee Development 

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Your Background and Skills 

• Associate or Bachelor’s Degree in Business, Hospitality or a related field is preferred.
• 5+ as a General Manager or similar leadership role in a lifestyle hotel or boutique setting.
• Strong financial acumen and the ability to analyze data, develop budgets, and manage financial performance.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

The compensation range for this role is $200,000.00-$220,000.00 and the determined salary will be commensurate with the candidate’s qualifications and experience within the hospitality industry. HHM Hotels offers a competitive salary package that aligns with market standards, with the highest potential earnings observed for candidates with 5 years of relevant experience.