Front Office Agent

Description

Le Meridien, Arlington Hotel

Is looking for people that have a passion to serve others and model our culture and foundation based on Concord Hotels five Cornerstones: Quality, Integrity, Community, Profitability, and Fun.

As well as Marriott’s values: We put people first, We Pursue Excellence, We embrace change, and We serve our world.

Position Summary:

To assist guests efficiently, courteously, and professionally in Front Desk related functions. To perform assigned tasks such as ensuring high levels of customer service, making room reservations, providing information and services to guests and receiving payment for services.

Essential Functions:

1. Check guests in and out of the hotel according to hotel and/or brand standards.

2. Inform guests about the hotel’s facilities, policies and procedures. Provide tourist information to guests.

3. Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.

4. Take, modify and cancel guestroom reservations.

5. Manage inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.

6. Perform cashier duties, cash traveler’s’ checks. Post phone charges and other miscellaneous charges to guest accounts.

7. Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.

8. Follow in-house procedures to help ensure the security of guests and employees.

9. Know hotel emergency procedures.

10. Maintain cleanliness of Front Office area.

Additional Responsibilities:

- The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.

- Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills and Abilities:

- Good communication and interpersonal skills.

- Ability to stand for extended periods of time.

- Ability to work in a fast-paced environment.

- Ability to maintain control and composure in difficult situations and exhibit good judgement.

Why Concord?

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Le Meridien, Arlington Hotel

1121 19^th Street North Arlington, Va.

Le Meridien, Arlington Hotel website