Complex Senior Catering Manager

Description

DoubleTree by Hilton Crystal City & Embassy Suites by Hilton Crystal City are looking for their next Complex Senior Catering Manager!

About DoubleTree by Hilton Crystal City and Embassy Suites by Hilton Crystal City:

Located in the heart of the Washington D.C. metropolitan area, DoubleTree by Hilton Crystal City and Embassy Suites by Hilton Crystal City provide exceptional event spaces for corporate meetings, weddings, and large social gatherings. Both properties are known for their outstanding service and luxurious accommodations, making them premier venues in the region.

Ideal Candidate:

We are seeking an experienced and highly organized Senior Catering Manager who excels in managing complex social and corporate events. The ideal candidate will have excellent communication, negotiation, and relationship-building skills and be passionate about delivering exceptional service. If you are a strategic thinker with a keen ability to manage high-level events, we encourage you to apply!

Shift Pattern:

Full availability is required, with flexibility in the shift pattern. 

The Benefits:

Hilton is proud to have an award-winning workplace culture, ranking #1 Best Workplace by Great Place to Work & Fortune. We support the well-being of our team members with a comprehensive benefits package, which includes:

• Access to your pay when you need it through DailyPay
• Medical insurance coverage for you and your family
• Mental health resources
• Best-in-class paid time off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) with a 15% discount
• Debt-free education: Access to a variety of educational credentials, including college degrees, professional certificates, and more
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement, if applicable.

What will I be doing?

As Complex Senior Catering Manager, you will be responsible for developing market segments, soliciting new customer relationships, and negotiating business through proposals and contracts to close deals. You will also design creative menus and events to maximize revenue and event experiences. Your role will involve maintaining relationships with corporate and social accounts while fostering internal collaborations to ensure seamless service throughout the contracting, pre-event, event, and post-event phases.

This position will primarily handle complex social events, overseeing event logistics and directing all relevant departments. You will serve as the primary point of contact for the client and may act on behalf of the Director of Catering and Events when required.

Position Summary:

• Organize, plan, and prioritize duties by developing event strategies and setting goals.
• Communicate in a timely manner with internal and external clients via phone, email, written documents, or in person.
• Build and maintain relationships with clients to meet and exceed their expectations.
• Demonstrate a deep understanding of job systems, products, and processes.
• Resolve conflicts and negotiate with clients while managing complaints, disputes, and grievances.
• Influence and sell to both internal and external clients to secure new business.
• Make strategic decisions and solve problems by analyzing and evaluating situations to determine the best solutions.
• Ensure high-quality service by effectively communicating guest needs and providing direction, guidance, and feedback to the team.
• Participate in customer site inspections and assist with the sales process as needed.
• Complete additional duties as necessary to meet business needs.
• Maintain regular attendance. #LI-AT3

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!