Front Desk Agent

Be Part of the Magic at Canopy by Hilton Memphis Downtown Beale Street

Situated in the heart of the vibrant Beale Street, a stone's throw away from the iconic Sun Studio and the Mississippi River, the Canopy by Hilton Memphis Downtown offers an enchanting story that's waiting to be told. How about you be a part of it?

We're on the lookout for a radiant personality to fill in the shoes of a Front Desk Agent. If you have an infectious enthusiasm, a brilliant smile, and a sincere passion for hospitality, you're the catalyst we need to create unforgettable experiences for our guests.

Being a Part of the TEAM

At Canopy by Hilton Memphis, we believe in the power of unity. Our TEAM culture encourages every individual to achieve "MORE" in their life and career. Remember, T.E.A.M stands for Together Everyone Achieves More. Each day, we strive to uncover new reasons to love what we do!

Why Settle for Less? Let’s Aim for MORE!

Are you ready to grow your roots and be part of a TEAM that feels like family? Are you excited to thrive in an establishment that invests in its associates? Then our Management Development Program is just the thing for you. We take today's top talent and create tomorrow's leaders. With our program, YOU could be in a management position in less than a year! So, what's your MORE?

TEAM Benefits that Rock!

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunity
• Referral Bonus Program
• Convenient location near public transportation stations for easy commuting

Plus, as a full-time member of our TEAM, you'll be eligible for time off, travel discounts, medical and other insurance options. And with our extensive global presence, you'll get special travel discounts to explore the world!

Your Role in the Spotlight

As our Front Desk Agent, you'll be the first point of contact for our guests. You'll welcome them warmly, manage their information, assign rooms, distribute keys, and answer any inquiries they might have to ensure a splendid stay with us.

The Recipe for Success

• Experience in front desk operations in a hotel environment is a plus, but we're more than willing to train the right customer service professional who is ready to soar in their career. We’re dedicated to providing thorough training and developing our team into hotel leaders through interactive teamwork in a positive work environment.
• Proficiency in software applications, particularly Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack).
• Excellent communication and listening skills, reading and writing abilities.
• Fluency in English; additional languages preferred. Spanish skills are highly desired.
• Flexible schedule for weekdays, weekends, and holidays
• Energetic personality with effective people skills and a positive attitude.
• Ability to prioritize and work on several tasks simultaneously without getting overwhelmed.
• Proficient in using technical or professional language to communicate complex ideas.

So come on board, and let’s make some magic together at Canopy by Hilton Memphis Downtown Beale Street!