Deputy Housekeeping Manager

Description

WELCOME TO A WORLD OF OPPORTUNITIESAT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - Everyone is made to feel valued and appreciated at our hotel. When it comes to trainings and support, nothing is ever too much. We always look out for each other here and everyone feels they can be themselves in and out of the workplace.

Please note this is a Maternity Cover starting 1st Dec 2024

A WORLD OF REWARDS

• Annual Salary of £27500.
• Uniform provided
• Free Hot Meal On Duty
• Complimentary Gym & Pool
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Guest Experience Day Dinner in Kailyard by Nick Nairnafter successfully passing probation
• Short Term accommodation to support your relocation from other areas of the UK
• Modern and inclusive Team Member’s areas

The Deputy Housekeeping Manager is responsible for overseeing housekeeping operations, delivering an excellent Guest and Member experience, monitoring housekeeping standards, and assisting the Executive Housekeeper.

What will I be doing?

As a Deputy Housekeeping Manager, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Housekeeper will also be required to assist the Executive Housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist with overseeing Housekeeping operations
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures
• Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training to support Executive Housekeeper
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Support managing, training and developing the Front Office team
• Deputise in absence of Executive Housekeeper
• Assist other departments wherever necessary

What are we looking for

• A deputy housekeeping manager serving Hilton brands always works on behalf of our guests and with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Several years of experience within a busy housekeeping team
•  Experience of both supervising and managing a large housekeeping team within a busy large hotel
• Good organisational skills, ability to plan and organise
• Working on your own initiative to organise, make decisions and find solutions to any challenges that are presented to you on a daily basis
•  Good communication skills to ensure the team is briefed well and communicated to daily, along with communication with the supervisory team, linen porters and front-of-house cleaners
• Can take direction from and report to the Executive Housekeeper to ensure that the department runs smoothly and the team perform to the highest standards
• Focus on standards, attention to detail, time management and providing excellent customer service and care

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems
• Experience managing a department and Profit and Loss account
•  High level of IT proficiency

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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