Front Desk Agent

Description

Come join the team at Embassy Suites Seattle Downtown Pioneer Square, conveniently located one block from Union Station. Here you'll enjoy great perks such as complimentary shift meals, free parking, discounted transportation pass, and room discounts at Hilton properties for you and your family! We are hiring a Front Desk Agent to join our amazing team; this is your opportunity to join the Hilton team and find out why we were named #1 World’s Best Workplace by both Fortune Magazine and Great Place to Work!

Shift Pattern: Union position, must have flexible/open availability for any AM/PM shifts, no overnights required 

Pay Rate: $25.53 per hour plus incentives 

What will I be doing?

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information
• Assist guests with luggage storage

Requirements

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Low cost Medical Insurance coverage – only $40 a month for you and your family. Work only 65 hours in the month to be eligible. Vision, dental, life and disability insurance Mental Health Resources Paid Vacation Time – accrue up to 40 hours of vacation in your first year. Sick Time – earn 1 hour of sick time for every 30 hours you work Holiday Pay Go Hilton travel discount program: 100 nights of discounted travel per calendar year Contribution per hour paid to a pension plan Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)Career growth and development  Team Member Resource Groups Recognition and rewards programs Access to your pay when you need it through DailyPay

Other Compensation

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Complimentary meals in the Team Member Restaurant while on shift Complimentary use of on-site fitness facility outside of working time Monthly reimbursement of up to $50 for public transportation for the purpose of commuting to work  Front Office Upselling Incentive Program – Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated as time of guest check-out. Upsell revenue includes; room type upgrades, early check-in fee, late check out fees and late cancellation fees. Commission is calculated as follows:

$1-$399 earns 5% commission

$400-$999 earns 10% commission

$1,000 or more earns 15% commission

Hilton Honors Incentive program paid out monthly and is based on signing up non-members for our loyalty program, earning $5 per enrollment.