Guest Room Attendant / Housekeeper

Job Summary

Perform any combination of cleaning duties to maintain hotel rooms in a clean and orderly manner.

Essential Duties and Responsibilities

Making beds, replenishing linens, cleaning room, bathroom, and halls, and vacuuming. Unload/load housekeeping cart with supplies. Replace cleaning supplies. Report all problems and any maintenance repairs as needed. Communicate with supervisor room status, work progress, and all guest requests and problems. Record and turn in all lost & found items. Keep cart clean, neat, and stocked. Report any unsafe conditions immediately. Complete all other duties as assigned to include cross training. Expected cleaning times for rooms must be met according to brand standard. Attendance and punctuality are essential functions of this position.

Additional Duties

• Attends monthly department meetings
• Actively seeks out other tasks when current work is completed
• Participates in ongoing education and training of Franchise and Hotel Management Company

Essential Behavior Requirements 

• Customer Service:Displays a professional sense of urgency whencommunicating and interacting with customers, coworkers, and the public in a way that exceeds the customer’s wants and needs.  Identifies opportunities to improve and deliver additional value to customer’s experience by presenting creative solutions and innovative ideas.
• Communication: Actively listens to customers, coworkers, and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication.
• Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Quality: Work “product or service” is free of errors and exceeds customer expectations.

Minimum Qualifications

• Education or Experience- No prior experience or education is required.
• Language Skills- Must have developed language skills to the point to be able to: read and comprehend simple instructions, safety rules, and memos.
• Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply, and divide.
• Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense understanding to carry out instructions.

Physical Requirements

• Ability to pass physical exam, drug test, and background check
• Requires walking and standing to a significant degree, reaching, handling, climbing, balancing, lifting, crouching, kneeling, stooping, handling, smelling, and seeing 
• Lifting up to 30 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 10 lbs.
• Inside environmental conditions protected from weather conditions. Potential exposure to paint, solvents, cleaning chemicals, and/or fumes