Manager - Housekeeping and EVS

Description

Essential Duties And Responsibilities

Ensures property maintenance, physical plant appearance and health sanitation requirements are met and in compliance with regulatory and company standards. Ensures that cleanliness and physical appearance of the property provide a superior guest experience. Works closely with the Engineering and Front Desk departments.

1. Responsible for assuring the highest quality guest experience by promoting the Purpose and Values Model throughout all areas of responsibility. Handles and resolves guest complaints and concerns.
2. Oversees operation of designated direct reports and venues to include adequate/efficient staffing. Oversee the scheduling and payroll for all direct reports and employees who report to them.
3. Ensures cost control of product and inventory through monitoring stock and ensuring property and efficient utilization throughout areas of responsibility and within established procedures and policies.
4. Assists in preparation of necessary data for the budget in areas of responsibility; assists in projecting annual costs and monitors actual financial results for Housekeeping, Internal Maintenance, and Laundry departments; take corrective action where necessary to help ensure that financial goals are met.
5. Responsible for identifying training and development needs within areas of responsibility and ensuring on-going training occurs as required per Company policies and procedures.
6. Responsible for the Administrative Duties of the Housekeeping Department such as payroll, ordering, etc.
7. Performs other related duties as assigned

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Supervisory Responsibilities

Responsible for the overall direction of the Internal Maintenance and Laundry Departments and the administrative duties for the Housekeeping Department. Responsibilities include hiring and training direct reports members; planning, assigning and delegating work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. Regular attendance for scheduled work is required.

Education And/Or Experience

College degree in business or hospitality preferred. Two to five years experience in progressive management positions in hotel Housekeeping or operations required.

Certificates, Licenses, Registrations

Must be able to obtain any Federal, County or Local licenses and/or registrations, if applicable.

Language Skills

Must be able to effectively communicate verbally and in writing in English to guests and other employees. Bi-lingual a preferred. Ability to articulate effective correspondence. Ability to effectively present information and respond to questions from managers and team members.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Computer Skills

Working knowledge on Microsoft Office products. Experience in LMS preferred.

Reasoning Ability

Planning, remembering details, using arithmetic, reading, making decisions, working rapidly, working at various tempos, concentrating amid distractions, examining & observing detail.

Physical Demands

Standing, walking, sitting, reaching, bending/stooping, kneeling, carrying, observing, lifting 50 lbs, pushing, turning, kneeling, hearing and observing.

Acknowledgment

The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.