Front Desk Associate

Summary

Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us. 

Great benefits including: 

• Employer Matching 401K Retirement Plan
• Tuition assistance
• Apprenticeship Program available
• Management training

If you are a helpful, considerate and have work experience in the hotel industry, we’d like to meet you.

However, even if you don't have hotel experience but would be interested in a job that allows you to work in a comfortable, relaxed environment and meet people from different places, we think you'd like this job, and would like to meet you.

The Hampton Inn Madison East is an award winning property that has a spot open on our Front Desk team. We are looking for someone who is comfortable talking with people and perhaps telling them about local restaurants and other great things that our city has to offer.

Our Front Desk Agents register guests upon arrival, assist with reservations, and provide information about rooms, rates and hotel amenities like our complimentary hot breakfast.

Work/life balance is important to us.

We are seeking an individual who embodies the core values that are integral to our success:

• Be Transparent and Accountable
• Be Actively Curious
• Embrace Growth
• Create Value for Stakeholders
• Commit and Care

Essential Functions

• Provide a welcoming environment at all times
• Courteous phone etiquette  
• Computer literacy
• Ability to effectively communicate with guests in a professional manner
• An energetic and outgoing personality
• Handle cash and credit cards accurately
• Demonstrate teamwork
• Protect guest information and ensure privacy
• Attempt to resolve complaints immediately and take ownership of situations
• Complete all Brand and Company Training in a timely manner
• Strive to achieve 100% guest satisfaction

Education, Experience, Other Requirements

Required

• Flexibility to work in shifts and report for scheduled shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organization skills
• Ability to follow instructions
• High School Diploma or GED

Preferred

• AA or Bachelors Degree
• Work experience in Customer Service in the Hospitality Field
• Experience with hotel operation systems

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit www.eeoc.gov.