Events Coordinator

Opportunity: Event Coordinator

To provide efficient and accurate administrative and coordinator support for event planning functions in support of property sales leaders.

Potential Career Path

Sales Manager - Director of Sales or General Manager

Essential Job Functions

• Serve as meeting planning advocate and liaison to all operational departments.
• Prepare detailed resumes for groups prior to arrival and review resumes and banquet event orders (BEO’s) during weekly meetings.
• Ensure all site inspections and client visits to the hotel are successful by planning and communicating accurate details in advance to all departments.
• Coordinate and verify all aspects of conferences to include but not limited to food and beverage, banquet set-up, room requirements such as: lighting, temperature, AV equipment and internet, entertainment and leisure activities, billing, dcor and other duties to meet client expectations and hotel standards.
• Work to continually improve Guest Voice scores through establishing good rapport with the client and being readily available for the guest during conferences.
• Conduct formal pre and post conference meetings when agreeable with the client.
• Ensure banquet event orders are accurate and provide all relevant information to departments in a timely manner.
• Maintain knowledge of departmental revenue and up sells as opportunities become available.
• Partner with operational team to identify and resolve issues for all groups to ensure customer satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• Previous hotel or sales experience preferred, but not required.

Work Environment and Context

• Work schedule varies and may include occasionally working on holidays, weekends.
• Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It