Photo of DoubleTree by Hilton Hotel Jakarta - Diponegoro, Jakarta, Indonesia

Concierge

DoubleTree by Hilton Hotel Jakarta - Diponegoro

Jl Pegangsaan Timur No.17
Jakarta, 10310
Indonesia

250 Room Hotel
Gestionado Por Hilton
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Tiempo Completo

Description

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will I be doing?

A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
  • Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
  • Process and deliver messages for Guests
  • Deliver and safely storage Guest luggage
  • Stay current with all hotel services as well as daily VIP requests and special events
  • Ensure orderliness and safety guidelines around the lobby and front door areas
  • Provide support to Management as required, in cases of emergency
  • Project a professional manner with an emphasis on hospitality and Guest service
  • Maintain a clean, healthy, and safety working area
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

Requirements

What are we looking for?

Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a variety of different work situations
  • Ability to work on your own and as part of a team
  • Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience working in Concierge in a hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Publicado 21 De Octubre De 2024

DoubleTree by Hilton Hotel Jakarta - Diponegoro

Near Jakarta's Golden Triangle

We're in the heart of Jakarta near the Golden Triangle, home to the city's central business district. Cikini Train Station is about a block away. The National Monument and the Grand Indonesia shopping mall are within three kilometers. Enjoy our 24-hour fitness center and outdoor lagoon-style pool.

OPEN Restaurant offers all-day dining with a local and international menu. Sea Grain Restaurant & Bar serves a fusion of Western cuisines with a touch of Indonesian flavors. IINDIGO Day Club serves lagoon-side light bites and signature drinks.

Our hotel features a pillar-less Makara Ballroom and eight naturally-lit meeting rooms. The Makara Square and Makara Garden are available for outdoor events. A/V equipment and a dedicated meeting team are on hand.