Photo of Hilton Baku, Baku, Azerbaijan

Front Office Supervisor

Hilton Baku

18 Azadlig Avenue
Baku, AZ1000
Azerbaijan

308 Room Hotel
Gestionado Por Hilton
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Tiempo Completo

Description

A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Supervise Front Desk operations during your assigned shift to a consistently high standard
  • Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Advise your shift team of any special events or VIP Guests in the hotel that day
  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
  • Maximize sales revenues through up-selling and marketing program
  • Manage Guest requests, inquiries, and complaints promptly and completely
  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Requirements

What are we looking for?

A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Front Office experience in the hotel, leisure, and/or retail sector
  • Strong commercial/business awareness and demonstration of sales capabilities
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • Excellent supervisory, inter-personal, and communication skills
  • A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • A relevant supervisory/management certificate/diploma or degree

Only candidates who reside and eligible to work in Azerbaijan in accordance with the Migration Code of the Republic of Azerbaijan will be considered for this position.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Publicado 21 De Octubre De 2024

Hilton Baku

At A Glance

Welcome to the sophisticated Hilton Baku hotel, situated 30 minutes from Heydar Aliyev International Airport and just a short walk along the Caspian Sea Boulevard from the famous 12th-century city walls of Icheri Sheher. Set in the heart of Baku’s business district, this modern Baku, Azerbaijan hotel is the ideal base to explore the historic city center, Baku attractions and vibrant nightlife. Park Bulvar Shopping Mall is directly opposite the hotel and Sahil metro station is a short distance away.

Expect outstanding standards of service from attentive staff at the elegant Hilton Baku. This Baku hotel has a bright, airy feel throughout and boasts an impressive 21-story lobby atrium and unique lighting system. All hotel Guest rooms feature wireless internet access and superb views of the Caspian Sea or city. Upgrade to an Executive Room to enjoy exclusive access to the Executive Lounge, with complimentary breakfast and evening canapés.

Hold your next business or social event at the Hilton Baku. 18 naturally lit meeting rooms are ideal for conducting business, and the stunning pillarless ballroom is perfect for weddings and larger events. Make the Hilton Baku hotel’s well-equipped 24-hour business center your office on the road.

Enjoy pre-dinner cocktails and incredible views from the stylish revolving rooftop bar before savoring the finest steaks and fresh seafood on the outdoor terrace of the Sky Grill. Exercise in the 24-hour fitness center, cool down with a dip in the indoor pool or unwind with a luxurious treatment in the onsite eforea: spa.

Highlights

  • Only 25 minutes from Heydar Aliyev International Airport
  • In the heart of Baku business district, near Icheri Sheher and Park Bulvar Mall
  • 18 meeting rooms, pillarless ballroom and 24-hour business center
  • 2 restaurants, Sky Grill and revolving rooftop bar
  • 24-hour Fitness Centre, eforea: spa and indoor swimming pool