Front Desk Agent

Job Description: Join our team as a Front Desk Agent at Le Meridien Dallas by the Galleria! As the point of contact for our hotel guests, you will play a crucial role in providing outstanding customer service and ensuring a memorable stay for our visitors. Your responsibilities will include greeting guests, checking them in and out, handling reservations, and attending to guest inquiries and requests.

Responsibilities:

• Greet and welcome guests as they arrive at the hotel
• Check guests in and out efficiently and accurately
• Provide information about hotel facilities, services, and local attractions
• Maintain accurate records and follow hotel policies and procedures
• Coordinate with other departments to fulfill guest requests
• Ensure the lobby area and front desk are clean, tidy, and presentable
• Uphold high standards of customer service and hospitality

Requirements:

• Previous experience as a Front Desk Agent or similar role in a hotel environment preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in hotel reservation software (e.g., Lightspeed)
• Knowledge of local attractions and amenities to assist guests effectively
• Flexibility to work shifts, including evenings, weekends, and holidays