Assistant Director of Guest Services (Bell / Door)
Description
After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking an Assistant Director of Guest Services (Bell/Door) to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
The property is currently hiring an Assistant Director of Guest Services. This position is responsible for assisting in the direction and administration of and the daily management of Bell, Door, and Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
The annual salary range for this role is $90,000 - $105,000 and is based on applicable and specialized experience.
Requirements
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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Waldorf Astoria New York
THE WALDORF ASTORIA
The Waldorf Astoria hotel on Park Avenue has set the standard worldwide for fine dining, lavish rooms and elegant events for over a century.
HOTEL INFORMATION
Located in midtown Manhattan, The Waldorf Astoria offers 5-Star cuisine, legendary impeccable service and individually decorated rooms and suites.
The Waldorf Astoria New York has been renowned for over a century as one of the world’s grand hotels. As the ultimate destination for inspired culinary creations and attentive service, this midtown Manhattan luxury hotel is close to shopping, entertainment and business. Explore this New York City landmark, which is considered a prime example of Art Deco period architecture and design.
Select from rooms and suites that are individually decorated for a residential feel. Savor the countless dining choices available in the hotel’s restaurants, noted for creations such as Waldorf Salad and Veal Oscar. Appreciate world-famous 24-hour room service, originally invented by this famous hotel. Indulge in spa treatments for men and women at the Guerlain Spa. Maintain an exercise regimen at the 24-hour fitness center. Couples plan the wedding of their dreams in The Wedding Salon. Over 60,000 sq. ft. of flexible meeting space provides ample options for weddings, meetings and events for 10 to 1,500 guests. Plan an intimate party in a private suite or large gala in the four-story Grand Ballroom.
Multi-lingual Concierges, modern technology and distinctive surroundings create a fusion of essential and luxurious amenities. Feel part of history; create a memory in this historic Manhattan luxury hotel.
